Analyst, Experience Surveys and Analytics

Fresenius Medical Care North America; Waltham (MA); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading healthcare company is seeking an Analyst for Experience Surveys and Analytics. This remote role focuses on supporting survey programs, analyzing data for insights, and facilitating user training. Ideal candidates will hold a Master’s degree in a relevant field and have experience in statistical analysis. Join an organization committed to transforming healthcare and improving lives through meaningful work.

Benefits

Career advancement opportunities

Supportive and collaborative work environment

Remote working options

Qualifications

• 1+ years in a consulting role focusing on employee experience.
• Experience managing small to medium projects.
• Strong presentation and statistical skills.

Responsibilities

• Support execution of employee, patient, and physician experience survey programs.
• Analyze data to identify actionable insights.
• Drive adoption of analytics tools and dashboards.

Skills

Interpersonal skills

Statistical analysis

Data Analysis

Communication

Microsoft Excel

Education

Master’s degree in Industrial/Organizational Psychology

PhD preferred

Tools

Qualtrics

R

Python

Power BI

Tableau

Job description

Analyst, Experience Surveys and Analytics

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely from your home location within the Central or Eastern United States
- Supportive and collaborative work environment focused on employee well-being
- Chance to make a positive impact on patient and employee experiences
- Engage in meaningful work that drives improvements in healthcare delivery

What to Expect (Job Responsibilities):
- Support the execution of employee, patient, and physician experience survey programs globally
- Serve as a Qualtrics subject matter expert, managing survey configurations and data integrations
- Design tools such as surveys and focus groups to measure employee and patient experiences
- Analyze data to identify actionable insights and develop presentations for stakeholders
- Drive adoption of analytics tools and dashboards through user training and support

What is Required (Qualifications):
- Master’s degree in Industrial/Organizational Psychology or related field required; PhD preferred
- 1+ years of work experience in a consulting role, focusing on employee listening/experience and/or people analytics
- Strong interpersonal skills and ability to build professional relationships at all levels
- Proven ability to use statistical analysis to solve business problems
- Excellent verbal and written communication skills, with advanced Microsoft Excel proficiency

How to Stand Out (Preferred Qualifications):
- Experience managing small projects or components of medium/large projects
- Proficiency in at least one statistical/programming language (e.g., R, Python)
- Experience with business intelligence/visualization tools such as Power BI or Tableau
- Natural Language Processing proficiency
- Strong presentation skills

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About the company

With comprehensive solutions for people living with chronic kidney disease and related conditions, we are working together to improve the quality of life of every patient, every day. We are transforming healthcare through research, innovation, and compassion.

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