Analyst, Experience Surveys and Analytics

Fresenius Medical Care North America; Atlanta (GA); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading company in healthcare services is seeking an Analyst for Experience Surveys and Analytics. This role involves executing employee and patient experience initiatives, utilizing data insights to drive improvements in care, and requires a Master's degree with experience in analytics. The position offers remote work options and career advancement opportunities.

Qualifications

• Master's degree required, PhD preferred.
• Minimum of 1 year in a consulting role focusing on employee experience.
• Strong statistical analysis skills essential.

Responsibilities

• Support execution of employee and patient experience initiatives.
• Design and execute various experience survey programs.
• Analyze data to uncover trends and present findings.

Skills

Interpersonal skills

Statistical analysis

Data analytics

Microsoft Office

Education

Master’s degree in Industrial/Organizational Psychology

PhD in related field

Tools

Qualtrics

R

Python

Power BI

Tableau

Job description

Analyst, Experience Surveys and Analytics

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely from home within the Central or Eastern United States
- Be part of a team that prioritizes both patient well-being and employee experience
- Engage in meaningful work that drives improvements in patient care and employee satisfaction
- Collaborate with diverse stakeholders to influence positive changes based on data insights

What to Expect (Job Responsibilities):
- Support the execution of employee, patient, and physician experience initiatives globally
- Design and execute various experience survey programs, including employee engagement and patient satisfaction surveys
- Serve as a Qualtrics subject matter expert, managing survey configurations and user access
- Consult with stakeholders to identify data needs and develop tools to measure attitudes and behaviors
- Analyze data to uncover trends and present key findings to business stakeholders

What is Required (Qualifications):
- Master’s degree in Industrial/Organizational Psychology or a related field required; PhD preferred
- Minimum of 1 year of work experience in a consulting role focused on employee listening/experience and/or people analytics
- Strong interpersonal skills with the ability to build relationships at all levels of the organization
- Proven ability to utilize statistical analysis and analytics to solve business problems
- Proficiency in Microsoft Office, particularly in creating visually appealing summaries

How to Stand Out (Preferred Qualifications):
- Experience managing small projects or components of larger projects
- Proficiency in statistical/programming languages such as R or Python
- Familiarity with business intelligence/visualization tools like Power BI or Tableau
- Advanced skills in Qualtrics and Natural Language Processing
- Strong presentation skills to effectively communicate findings

#HealthcareServices #EmployeeExperience #DataAnalytics #RemoteWork #CareerGrowth

About the company

With comprehensive solutions for people living with chronic kidney disease and related conditions, we are working together to improve the quality of life of every patient, every day. We are transforming healthcare through research, innovation, and compassion.

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