Analyst, Experience Surveys and Analytics

Fresenius Medical Care North America; Ann Arbor (MI); Remote; USD 65,000 - 85,000; Full time

Job summary

A leading healthcare services company is seeking an Analyst for Experience Surveys and Analytics, focusing on improving employee and patient experiences. This remote role offers a collaborative environment and requires a Master's degree along with data analysis expertise. Join a dedicated team impacting healthcare positively!

Benefits

Career advancement opportunities

Collaborative work environment

Remote work flexibility

Qualifications

• Master’s degree required; PhD preferred.
• 1+ years in employee experience or analytics.
• Proficient in Qualtrics and advanced Excel.

Responsibilities

• Support execution of employee, patient, and physician surveys.
• Consult with stakeholders to address business challenges.
• Design tools to assess experiences and conduct data analysis.

Skills

Interpersonal skills

Statistical analysis

Data analysis

Advanced Microsoft Excel

Qualtrics expertise

Education

Master’s degree in Industrial/Organizational Psychology

PhD in relevant field

Tools

Qualtrics

Microsoft Excel

Statistical/Programming languages (e.g., R, Python)

Business intelligence tools (e.g., Power BI, Tableau)

Job description

Analyst, Experience Surveys and Analytics

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely from your home location within the Central or Eastern United States
- Collaborative and supportive work environment focused on employee and patient well-being
- Engage in meaningful work that impacts patient care and employee experiences
- Be part of a global team dedicated to improving experiences for employees, patients, and physician partners

What to Expect (Job Responsibilities):
- Support the execution of employee, patient, and physician experience survey programs globally
- Serve as a Qualtrics subject matter expert, managing survey configurations and user access
- Consult with stakeholders to understand business challenges and determine necessary data
- Design measurement tools to assess employee, patient, and physician experiences
- Conduct analysis of data to identify trends and inform actionable insights for improvement

What is Required (Qualifications):
- Master’s degree in Industrial/Organizational Psychology or a related field required; PhD preferred
- 1+ years of work experience in a consulting role focusing on employee listening/experience and/or people analytics
- Strong interpersonal skills with the ability to develop professional relationships at all organizational levels
- Proven ability to use statistical analysis and business knowledge to solve problems
- Advanced Microsoft Excel skills and proficiency in Qualtrics

How to Stand Out (Preferred Qualifications):
- Experience managing small projects or components of medium/large projects
- Proficient in at least one statistical/programming language (e.g., R, Python)
- Familiarity with business intelligence/visualization tools such as Power BI or Tableau
- Natural Language Processing proficiency
- Strong presentation skills

#HealthcareServices #EmployeeExperience #RemoteWork #DataAnalysis #CareerGrowth

About the company

With comprehensive solutions for people living with chronic kidney disease and related conditions, we are working together to improve the quality of life of every patient, every day. We are transforming healthcare through research, innovation, and compassion.

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