Analyst, Contracts and Pricing - Remote

Ultimate Staffing; Pittsburgh (Allegheny County); On-site; USD 70,000 - 100,000; Full time

Job summary

Ultimate Staffing is seeking a Service Contract Analyst to drive the growth of service contract offerings for medical device customers. You will align sales and field service to increase revenue and retention while optimizing contract performance.

You will own the accountability process for renewals, warranty expirations, and pricing development, partnering with Finance and cross-functional teams to roll out new offerings and improvements across our service portfolio.

Qualifications

• Strong data analysis and financial acumen for ROI assessment.
• Experience partnering with sales, marketing and field service teams.
• Proven track record in renewals management and revenue growth.
• Ability to manage ERP/CRM systems as SME.

Responsibilities

• Champion growth of service contract offerings for medical device customers.
• Align sales and marketing to drive revenue and customer retention.
• Own accountability process for renewals and warranty expirations.
• Assist with pricing strategy and service contract proposals.
• Develop data-backed strategies to increase contract penetration and renewal rates.
• Lead efforts to improve coming off warranty attachment rates >90 days in advance.
• Collaborate with cross functional partners to implement new service offerings.
• Identify root causes and recommend enhancements to improve service processes.
• Drive sustainable process improvements to optimize contract performance and customer experience.
• Mentor teammates, support onboarding, and participate in training.

Skills

Data analysis

Strategic partnership

Renewals management

Financial acumen

Tools

ERP systems

CRM systems

Job description

The Service Contract Analyst will be a strategic, data-driven business partner to champion the growth of our service contract offerings for medical device customers. This role is pivotal in aligning sales and marketing efforts to drive revenue, enhance customer retention, and optimize contract performance. In partnership with Sales and Field Service teams, you will be responsible for owning and driving the accountability process for renewals and warranty expirations, additional coverage, and generating contract revenue.

Contract Revenue and Financial Operations

Support achievement of annual service contract revenue and profitability targets.

Partner with Finance to ensure accurate invoicing, billing adjustments, and revenue recognition.

Conduct historical contract research, financial analysis, and cost modeling for ROI purposes.

Assist with pricing strategy and development of service contract proposals.

Develop and execute data-backed strategies to increase contract penetration and renewal rates

Identify and lead efforts to drive coming off warranty attachment rates >90 days in advance

Partner with cross functional partners to develop and implement new service offerings

Identify root causes, evaluate solutions, and recommend enhancement upgrades to provide a more efficient service process

Drive sustainable process improvements to optimize contract performance and customer experience

Mentor teammates, support new hire onboarding, and participate in departmental training

Systems & Autonomy

Serve as a Subject Matter Expert (SME) on ERP and CRM systems and related processes

Independently manage special projects with minimal supervision

Flexibly support additional responsibilities as needed to meet evolving business needs

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.