Strategic Contracts & Pricing Analyst — Revenue & Renewals

Ultimate Staffing; Pittsburgh (Allegheny County); On-site; USD 70,000 - 100,000; Full time

Job summary

Ultimate Staffing is seeking a Service Contract Analyst to drive the growth of service contract offerings for medical device customers. You will align sales and field service to increase revenue and retention while optimizing contract performance.

You will own the accountability process for renewals, warranty expirations, and pricing development, partnering with Finance and cross-functional teams to roll out new offerings and improvements across our service portfolio.

Qualifications

• Strong data analysis and financial acumen for ROI assessment.
• Experience partnering with sales, marketing and field service teams.
• Proven track record in renewals management and revenue growth.
• Ability to manage ERP/CRM systems as SME.

Responsibilities

• Champion growth of service contract offerings for medical device customers.
• Align sales and marketing to drive revenue and customer retention.
• Own accountability process for renewals and warranty expirations.
• Assist with pricing strategy and service contract proposals.
• Develop data-backed strategies to increase contract penetration and renewal rates.
• Lead efforts to improve coming off warranty attachment rates >90 days in advance.
• Collaborate with cross functional partners to implement new service offerings.
• Identify root causes and recommend enhancements to improve service processes.
• Drive sustainable process improvements to optimize contract performance and customer experience.
• Mentor teammates, support onboarding, and participate in training.

Skills

Data analysis

Strategic partnership

Renewals management

Financial acumen

Tools

ERP systems

CRM systems

Job description

Ultimate Staffing is seeking a Service Contract Analyst to drive the growth of service contract offerings for medical device customers. You will align sales and field service to increase revenue and retention while optimizing contract performance.

You will own the accountability process for renewals, warranty expirations, and pricing development, partnering with Finance and cross-functional teams to roll out new offerings and improvements across our service portfolio.