Analyst - Clinical Applications: I

A-Line Staffing Solutions; Louisville (TN); Hybrid; USD 55,000 - 58,000; Full time

Job summary

A-Line Staffing Solutions is seeking a Clinical EHR Applications Support Specialist in Louisville, KY on a hybrid schedule. You will provide Level 2 support for a proprietary clinical EHR, troubleshoot complex workflow issues, and collaborate with clinical and technical teams to resolve problems while supporting monthly releases and upgrades.

The role emphasizes hands-on healthcare software experience, testing, and training end users, with rotation into 24x7 support as needed.

Qualifications

• Experience supporting clinical applications, EHRs, or healthcare information systems.
• Experience providing Level 2 support for healthcare applications.
• Experience troubleshooting application issues in a production healthcare environment.
• Experience with application testing, implementations, upgrades, and releases.
• Understanding of clinical workflows and healthcare application functionality.

Responsibilities

• Provide Level 2 support for a proprietary clinical EHR application.
• Troubleshoot complex clinical application and workflow issues.
• Work directly with users to identify, investigate, and resolve application problems.
• Support monthly application upgrades and production releases.
• Perform application testing and ensure changes are fully tested before production.
• Use Azure DevOps for testing and application-related activities.
• Use ServiceNow for application support tickets and issue tracking.
• Support interfaces and integrations connected to the EHR.
• Participate in application implementations, enhancements, and system changes.
• Document application functionality, processes, procedures, and system requirements.
• Assist with requirements gathering, solution design, specifications, and implementation.
• Train and educate users on clinical application functionality.
• Work with clinical, business, technical, and development teams to resolve issues.
• Participate in a 24x7 application support rotation as needed.

Skills

Clinical applications support

Healthcare IT

Troubleshooting

Communication

Tools

Azure DevOps

ServiceNow

EHR interfaces

Job description

Clinical EHR Applications Support Specialist Louisville, KY 40222 | Hybrid $41.02/hour | W-2 Only No C2C / No Third-Party Vendors

We are seeking a Clinical EHR Applications Support Specialist to support a proprietary Electronic Health Record (EHR) platform used by a Home Care organization. This is a healthcare applications position requiring hands-on experience supporting clinical software and EHR functionality. The role is focused on application support, testing, upgrades, implementations, interfaces, and troubleshooting—not general IT help desk or desktop support.

What You’ll Do

• Provide Level 2 support for a proprietary clinical EHR application.
• Troubleshoot complex clinical application and workflow issues.
• Work directly with users to identify, investigate, and resolve application problems.
• Support monthly application upgrades and production releases.
• Perform application testing and ensure changes are fully tested before production.
• Use Azure DevOps for testing and application-related activities.
• Use ServiceNow for application support tickets and issue tracking.
• Support interfaces and integrations connected to the EHR.
• Participate in application implementations, enhancements, and system changes.
• Document application functionality, processes, procedures, and system requirements.
• Assist with requirements gathering, solution design, specifications, and implementation.
• Train and educate users on clinical application functionality.
• Work with clinical, business, technical, and development teams to resolve issues.
• Participate in a 24x7 application support rotation as needed.

What We’re Looking For

• Experience supporting clinical applications, EHRs, or healthcare information systems.
• Experience providing Level 2 support for healthcare applications.
• Experience troubleshooting application issues in a production healthcare environment.
• Experience with application testing, implementations, upgrades, and releases.
• Understanding of clinical workflows and healthcare application functionality.
• Strong troubleshooting, problem-solving, and communication skills.
• Ability to work effectively with both clinical users and technical teams.
• Preferred: Home Health or Home Care EHR experience.
• Azure DevOps experience.
• ServiceNow experience.
• Healthcare interface/integration experience.
• Experience supporting monthly application releases.
• Experience training end users on clinical software.

Important Qualification

This position requires actual clinical application or EHR support experience. This is NOT a general IT help desk, desktop support, computer technician, or hardware support position. Candidates without healthcare clinical application experience will not be considered.

Position Details

Location: Louisville, KY 40222
Schedule: Hybrid
Pay: $41.02/hour
Employment: W-2
C2C: Not accepted
Third-party/vendor submissions: Not accepted

Keywords: Clinical Applications, EHR, Electronic Health Record, Clinical Software, Healthcare IT, Clinical Application Support, EHR Support, Level 2 Application Support, Home Health, Home Care, Azure DevOps, ServiceNow, Healthcare Applications, Clinical Systems