Analyst - Business & Technical Supp

Iberdrola SA; Northern (KY); Hybrid; USD 88,000 - 110,000; Full time

Job summary

The United Illuminating Company is seeking an Analyst - Business & Technical Support to provide functional and business analytical support to its BR&S team. The role includes reviewing daily error logs and performing root-cause analysis on billing/invoice issues in test and production environments.

You will work with IT, CS teams, and external vendors to define requirements, design solutions, test, and implement changes, ensuring quality controls, documentation, and regulatory alignment

Qualifications

• Bachelor's degree or higher in CS/IS or related field and 3–5 years experience; or an Associate's with 5–7 years; HS/GED with 8–10 years experience.
• Experience communicating and collaborating across business and IT teams.
• Ability to document requirements, design, testing, and implementation activities.

Responsibilities

• Assist with day-to-day production support for Customer Service units.
• Identify, communicate, prioritize, document, and resolve SAP CCS production issues with business/IT/vendors.
• Collaborate with IT and CS teams on solutions, standards, and documentation for SAP system enhancements.
• Provide project support to define requirements and implement regulatory objectives for CCS interfaces.
• Support analysis, project schedules, requirements/design docs, test plans, testing, and post-implementation support.
• Maintain standard documentation, QA controls, and change control procedures.

Skills

Communication skills

Self-motivated

Multi-tasking

Analytical thinking

Interpersonal skills

Planning skills

Education

Bachelor's degree in Computer Science / Information Systems / related field

Associate's degree in Computer Science / Information Systems / related field

High School / GED with 8–10 years of experience

Tools

SAP CCS

Documentation & requirements tools

Job description

Analyst - Business & Technical Supp page is loaded## Analyst - Business & Technical Supplocations: Estados Unidos, Connecticut, Orangeposted on: Publicado hoytime left to apply: Fecha final: 29 de agosto de 2026 (Quedan 15 días para realizar la solicitud)job requisition id: R-32321The base salary range for this position is dependent upon experience and location, ranging from $87,600 to $109,500What We Offer:* *Competitive benefits and growth opportunities** *Generous performance-based bonuses** *12% 401(k) match** *Comprehensive health, dental, and vision insurance** *Tuition reimbursement** *Professional development and clear career advancement pathways**For more information please visit:***Job Summary**This position provides functional/business analytical support to the Business Readiness & Support (BR&S) team. From an operational perspective, the team member in this position will review daily error logs and conduct root cause investigation and analysis into billing and invoice related problems in both test and production environments. From an enhancement perspective, the team member in this position will conduct and support business analyst efforts for all phases of the development life cycle including requirements definition, functional design, testing, and production implementation.**Key Responsibilities*** Assist with day-to-day production support for Customer Service business units.* Effectively identify, communicate, prioritize, document, and resolve SAP CCS and/or related interface production issues between business, IT, and/or vendors.* Work closely with IT development resources and the CS teams on solution alternatives to resolve customer related defects, new developments and establish standards, procedures, and documentation of SAP system enhancements.* Project support with business units, IT, and/or external vendors to understand, define business requirements and implement regulatory objectives in line with CCS system and/or related interfaces.* Support analysis, project schedule, requirements/design documentation, test plans, testing, test result documentation, implementation, and post implementation support.* Effectively prioritize and resolve project issues between business, IT, and/or vendors* Create, maintain, and promote standard documentation (i.e., Requirements, test plans, test cases, project schedules, implementation plans, procedures, instructions, inventories, check lists, reference materials, training materials, templates, etc.)* Ensure appropriate quality controls are in place and utilized relating to adequate audit mechanisms within the department operations.* Ensure consistent and effective change control, quality assurance procedures, and corrective actions are utilized**Required Qualifications**Education & Experience Required:* Bachelor's Degree in Computer Science, Information Systems, or related field with a minimum of 3 to 5 years relevant experience preferred.* Associates Degree in Computer Science, Information Systems, or related field with a minimum of 5 to 7 years relevant experience required.* High School/GED with a minimum of 8 to 10 years advanced experience in this specific field.Skills/Abilities:* Strong verbal and written communication skills* Self-Motivated* Ability to manage multiple concurrent assignments* Strong detailed orientation and planning skills* Strong interpersonal skills* Demonstrated analytical skill**Competencies*** Growth & Continuous Improvement* Initiative & Change* Focused on Results* Customer Centric (internal and/or external)* Communication* Collaboration* Leadership (people managers/leaders)#LI-OFFICE#LI-ER1**Company:**THE UNITED ILLUMINATING COMPANY**Información Movilidad**Tenga en cuenta que cualquier solicitante que no sea ciudadano del país de la vacante estará sujeto al cumplimiento de los requisitos de inmigración aplicables para trabajar legalmente en ese país.Las prácticas y políticas de empleo de AVANGRID están orientadas a la contratación de una plantilla diversa y al mantenimiento de una cultura inclusiva.En AVANGRID ofrecemos oportunidades de empleo y promoción justas y equitativas a todos los empleados y candidatos independientemente de su raza, color, religión, nacionalidad, sexo, orientación sexual, edad, estado civil, discapacidad, condición de veterano protegido o cualquier otra condición protegida por la legislación federal, estatal o local. Obtenga más información sobre igualdad en el empleo en este enlaceSi usted es una persona con una discapacidad o un veterano discapacitado que no puede utilizar nuestra herramienta en línea para buscar o aplicar a un empleo, puede solicitar una adaptación razonable poniéndose en contacto con nuestro departamento de Recursos Humanos en el 203-499-2777 o en [e-mail]-29-2026