Analyst 3, Credit & Collection

Lancesoft; San Antonio (TX); On-site; USD 50,000 - 65,000; Full time

Job summary

Lancesoft in San Antonio, TX seeks an Analyst 3, Credit & Collection for an entry-level role. Open to recent graduates willing to commit to three years; government contracts or ERP exposure is a plus. You will analyze data, reconcile accounts, and support the Customer Financial Services team across multiple ERP systems.

Ideal candidates are proficient in MS Excel, detail-oriented, and capable of working independently within a team to ensure timely processing and accurate transactions.

Qualifications

• Entry level position suitable for college graduates.
• Experience with government contracts or purchase orders is a plus.
• Proficient in MS Excel and data analysis.
• Strong communication and problem-solving skills.
• Ability to work independently and in a team.

Responsibilities

• Proactively review and upload billings to respective customer portals
• Point of Contact for Credit Card Processing
• Provide exceptional customer support, responding to account queries in a timely and professional manner
• Proactively escape to internal support partners and Sr Management as appropriate
• Identify, and communicate process improvement opportunities to Manager as appropriate

Skills

MS Excel

Data analysis

Attention to detail

Communication skills

Independent work

Education

Bachelor's degree or recent graduate

Tools

SAP

Oracle

ERP systems

Job description

Job Title: Analyst 3, Credit & Collection

Location: San Antonio Texas 78249

Description: The manager needs someone that is looking for an entry level position. For sample in College or recent graduate that will commit to three years of service. Someone with experiece with Goverment contracts, purchase orders, analyze data, reconciliation, MS Excel (Proficient) independent, problem solver and self starter. Some one with SAP, ERP or Oracle is a plus. In this role, t he Data Entry & Operations Support Specialist provides critical operational support to the Customer Financial Services team by managing data entry activities, portal administration, invoice processing, credit card transactions, reporting, and customer support functions. This role serves as a centralized resource to ensure accurate transaction processing, timely account updates, and efficient workflow management across multiple ERP systems and customer portals.

Primary Duties/Responsibilities:

• Proactively review and upload billings to respective customer portals
• Point of Contact for Credit Card Processing
• Provide exceptional customer support, responding to account queries in a timely and professional manner
• Proactively escape to internal support partners and Sr Management as appropriate
• Identify, and communicate process improvement opportunities to Manager as appropriate

Qualifications Required:

• Knowledge of Government and commercial collections
• Excellent communication skills (written and oral)
• Superior customer service skills
• Good Administrative skills
• Strong attention to detail and goal oriented
• Ability to prioritize and manage multiple responsibilities
• Strong Microsoft Excel skills
• Must have the ability to work independently and in a team environment, multitask, set own priorities, able to adapt to a changing environment, and lead without the authority
• Preferred: Direct experience with SAP
• Working knowledge of Microsoft Office
• Experience working in a shared service center