Analyst 3, Credit & Collection

MillenniumSoft Inc; San Antonio (TX); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Hybrid schedule

Job summary

MillenniumSoft Inc. is seeking an entry-level Data Entry & Operations Support Specialist in the San Antonio, TX area.

The role involves supporting the Customer Financial Services team with data entry, portal administration, invoice processing, credit card transactions, reporting and customer support across multiple ERP systems. Ideal candidates are college graduates or recent graduates willing to commit to three years of service.

Qualifications

• Knowledge of Government and commercial collections
• Excellent written and spoken communication
• Superior customer service skills
• Good Administrative skills
• Strong attention to detail and goal oriented
• Ability to prioritize and manage multiple responsibilities
• Strong Microsoft Excel skills
• Ability to work independently and in a team environment, multitask, set own priorities, adapt to changing environment.

Responsibilities

• Proactively review and upload billings to respective customer portals
• Point of Contact for Credit Card Processing
• Provide exceptional customer support, responding to account queries promptly
• Escalate to internal support partners and Sr Management as appropriate
• Identify and communicate process improvement opportunities to Manager.

Job description

Manager: Carlton Braden

Pay Rate: $20.00/hr

Shift: Monday Friday, 8:00 a.m. to 4:00 p.m.

Hybrid Schedule

• Monday Thursday: Onsite
• Friday: Remote

The manager needs someone that is looking for an entry level position. For sample in College or recent graduate that will commit to three years of service. Someone with experiece with Goverment contracts, purchase orders, analyze data, reconciliation, MS Excel (Proficient) independent, problem solver and self starter. Some one with SAP, ERP or Oracle is a plus.

In this role, the Data Entry & Operations Support Specialist provides critical operational support to the Customer Financial Services team by managing data entry activities, portal administration, invoice processing, credit card transactions, reporting, and customer support functions. This role serves as a centralized resource to ensure accurate transaction processing, timely account updates, and efficient workflow management across multiple ERP systems and customer portals.

Primary Duties/Responsibilities

• Proactively review and upload billings to respective customer portals
• Point of Contact for Credit Card Processing
• Provide exceptional customer support, responding to account queries in a timely and professional manner
• Proactively escalation to internal support partners and Sr Management as appropriate
• Identify, and communicate process improvement opportunities to Manager as appropriate

Qualifications

Required:

• Knowledge of Government and commercial collections
• Excellent communication skills (written and oral)
• Superior customer service skills
• Good Administrative skills
• Strong attention to detail and goal oriented
• Ability to prioritize and manage multiple responsibilities
• Strong Microsoft Excel skills
• Must have the ability to work independently and in a team environment, multitask, set own priorities, able to adapt to a changing environment, and lead without the authority.

Preferred

• Direct experience with SAP
• Working knowledge of Microsoft Office
• Experience working in a shared service center

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.