Analyst 1 - IT Hardware Asset Management - Store

Jobs via Dice; Centennial (CO); On-site; USD 57,000 - 91,500; Full time

Job summary

A leading company is seeking an Analyst 1 for IT Hardware Asset Management in Centennial, CO. This full-time onsite role involves leveraging analytical skills to optimize asset management and deliver efficient customer service. The successful candidate will manage hardware requests and analyze device options to enhance business operations.

Qualifications

• 1-year Analyst, Financial Analyst, Logistics, or Technician experience.
• Prior experience with ServiceNow ITSM is a plus.
• Ability to lift 40 lbs.

Responsibilities

• Analyze device options to meet business needs, including tech compatibility.
• Process customer requests for new device orders and replacements.
• Support accurate device inventory across multiple locations.

Skills

Analytical skills

Communication

Customer service

Education

BA/BS degree or equivalent work experience

Tools

Microsoft Office

ServiceNow ITSM

Job description

Analyst 1 - IT Hardware Asset Management - Store

Analyst 1 - IT Hardware Asset Management - Store

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Title : IT Hardware Asset Management - Analyst 1

Location: Centennial, CO 80111

Duration: 6 Months

36090607

This is a full time onsite role. (except if the building closes due to weather/holidays) This is located in our Centennial CO 310 building. This will be a M-F 8a-4:30pm role.

Position Summary

IT Hardware Asset Analysts leverage communication, technical, and analytical skill sets to identify, deliver, maintain, and optimize scalable solutions and value to the customer.

Always curious, Analysts understand how process and technology changes fit into the company strategy. Success is measured through a variety of methods including process improvement, effective use of technology products, metrics/data driven decision making, speed to delivery/resolution, and overall customer service provided to the end user. Hardware Analysts will support/use various technology platforms including PC/Mac desktops, laptops, retail selling devices, and mobile devices.

Key Responsibilities

• General knowledge and understanding of IT hardware, peripherals, and specifications including: desktops, laptops, mobile devices, shared devices, printers, and retail selling devices.
• Analyzes device options to meet the needs of the business, including tech compatibility
• Process customer requests for new device orders, break-fix, or replacements per existing policy and guidance
• Supports accurate device inventory and organization for all devices across multiple locations
• Prioritizes and drives tasks that support program scope, measuring ongoing effectiveness
• Awareness of industry practices, strategies, and processes within retail and technology
• Awareness of technology tool sets
  
  

Behavioral Competencies

• Provides amazing experiences for both internal and external customers by identifying needs and striving to meet them
• Follows through on commitments and obligations and uses company resources wisely
• Understands overall business objectives and priorities and how efforts align
• Remains creative and open to new ideas
• Exhibits exceptional attention to detail.
• Collaborates, influences, and builds consensus through constructive relationships and effective listening
• Solves problems by incorporating data into decision making
• Focuses on solutions and identifies and removes barriers to problem solving
• Adjusts to changing situations and expectations in a positive way
  
  

Key Qualifications

• 1-year Analyst, Financial Analyst, Logistics, or Technician experience
• BA/BS degree or equivalent work experience
• Prior experience with ServiceNow ITSM a plus
• Microsoft Office suite expertise
• Ability to lift 40 lbs.
  
  

#TB_EN

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

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