System Monitoring & Incident Responder (no C2C candidates please)

Tier One Technologies, LLC; Colorado; On-site; USD 70,000 - 95,000; Full time

Job summary

A leading company is seeking a System Monitoring & Incident Responder to provide Tier 1 Outside-of-Hours support for U.S. Government clients. This hybrid contract position involves monitoring systems and responding to incidents in a diverse technical environment. Candidates must be U.S. citizens with relevant experience in tech support and the ability to obtain a DoD Public Trust clearance.

Qualifications

• 2+ years of experience in computer tech support.
• Proficient in Microsoft Windows and Linux operating systems.
• Familiarity with U.S. DOI and USGS security regulations.

Responsibilities

• Provide Tier 1 Outside-of-Hours support for computer systems and networking equipment.
• Respond to critical system issues and security breaches.
• Document all response activities in the client’s ticketing system.

Skills

Problem Solving

Customer Service

Communication

Education

Associate or Bachelor’s degree in computer related field

Job description

System Monitoring & Incident Responder (no C2C candidates please)

System Monitoring & Incident Responder (no C2C candidates please)

6 days ago Be among the first 25 applicants

Please note that all applicants must be US Citizens and no C2C candidates will be accepted.

SUMMARY:

• Tier One Technologies is seeking a System Monitoring & Incident Responder to provide Tier 1 Outside-of-Hours (OOH) support for a wide range of computer systems, networking equipment, and applications for our U.S. Government client.
• This hybrid 1-year contract position with 4-year extension will be located in Golden, CO.
• An Outside-of-Hours (OOH) support will be provided in rotating 12-hour shifts, tentatively scheduled as follows:

___ Sunday night (6PM-6AM) * Monday night (6PM-6AM) * Tuesday night (6PM-6AM)

___ Thursday night (6PM-6AM) * Friday night (6PM-6AM) * Saturday night (6PM-6AM)

• Must be a US Citizen.
• SELECTED CANDIDATES WITHOUT REQUIRED CLEARANCE WILL BE SUBJECT TO A FEDERAL GOVERNMENT BACKGROUND INVESTIGATION TO RECEIVE IT.

TECHNICAL ENVIRONMENT & RESPONSIBILITIES:

• The computing environment is diverse, consisting of Intel-based workstations and servers running Windows and Linux operating systems. Most servers are virtualized on a VMware vSphere infrastructure spanning three data centers. The network architecture includes FortiGate routers, Juniper firewalls, and a combination of Aruba (HP) and Dell switches.
• The client utilizes monitoring software to oversee system performance and a ticketing system to track all identified issues.
• Tier 1 response means that Responder will be the first point of contact upon receiving initial notifications of critical system issues or security breaches, either from the client’s automated alert systems or directly from staff members.
• Outside-of-Hours (OOH) Responder personnel will receive notifications from either the monitoring system(s) or directly from client staff.
• Responders will be granted remote access to client systems in order to:

___ Use monitoring and ticketing systems

___ Perform corrective actions on affected systems

• The responsibilities include following documented procedures when available, analyzing and understanding the nature of the issue, coordinating and executing resolution efforts, correcting faults when possible, and promptly escalating unresolved issues to in-house subject matter experts. All issues must be addressed and resolved within established service level timeframes.
• Some incidents may be complex, and the root cause may not be the system or sub-system that is most notably alarming. The Responder should use their experience and knowledge to trace the failure to the root to notify the proper contact.
• Effectively coordinate with multiple individuals during troubleshooting and resolution efforts. Additionally, accurate and thorough documentation of all response activities—including system changes—must be entered into the client’s ticketing system. This documentation must include all necessary details for permanent staff to thoroughly retrace and investigate such events shall be recorded.
• Isolate issues to a specific computer, application, or networking component. They shall follow documented NOC procedures to perform corrective actions and, when necessary, attempt other reasonable troubleshooting methods to resolve the problem.
• If the issue cannot be resolved through documented or attempted procedures, the Responder will escalate the matter to Tier 2 IT staff and/or designated application experts. Upon a contract award, the client will provide the contractor with a Tier 2 contact list.
• Actively monitor the client’s systems and network via existing automatic monitoring software, currently ICINGA, (however a similar system can be implemented), and other emerging tools, and provide Tier 1 emergency response to critical IT infrastructure, network, and application problems.

QUALIFICATIONS:

• Associate or Bachelor’s degree in computer related field is preferred.
• 2+ years of experience in computer tech support.
• Must be proficient in all operating systems used within the client environment, including Microsoft Windows and Linux.
• Familiarity with U.S. Department of the Interior (DOI) and U.S. Geological Survey (USGS) security regulations, Standard Operating Procedures (SOPs), and relevant industry best practices.
• Strong verbal and written communication skills, problem solving skills, customer service and interpersonal skills.
• Must be a US Citizen and be able to obtain a DoD Public Trust clearance.
• Must not have traveled outside the US for a combined total of 6 months or more in the last 5 years.
• Must have resided in the US for the last 5 years.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  Government Relations Services

Referrals increase your chances of interviewing at Tier One Technologies, LLC by 2x

Get notified about new System Specialist jobs in Denver Metropolitan Area.

Englewood, CO $70,000.00-$95,000.00 1 week ago

Greenwood Village, CO $80,000.00-$90,000.00 1 month ago

Broomfield, CO $90,000.00-$110,000.00 23 hours ago

Denver, CO $121,505.00-$175,507.00 1 month ago

Castle Rock, CO $66,665.00-$99,997.00 3 weeks ago

Aurora, CO $57,850.00-$104,575.00 1 week ago

Denver, CO $108,000.00-$115,000.00 4 months ago

Denver, CO $94,504.11-$121,505.28 1 month ago

Denver, CO $108,000.00-$115,000.00 3 months ago

Denver, CO $101,920.00-$131,040.00 1 month ago

Denver Metropolitan Area $65,000.00-$70,000.00 4 hours ago

Denver, CO $131,040.00-$189,280.00 1 month ago

Denver Metropolitan Area $55,000.00-$65,000.00 7 hours ago

Lakewood, CO $97,600.00-$122,000.00 2 weeks ago

Denver, CO $100,000.00-$200,000.00 4 weeks ago

Computerized Maintenance Management System Administrator

MS 365 Administrator (PT)-Local Candidates Only

Denver, CO $131,622.40-$178,630.40 1 month ago

Denver, CO $150,000.00-$175,000.00 5 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.