Information Technology Specialist

Long View Systems; Denver (CO); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Comprehensive benefits package

Health insurance

401(k)

Paid maternity leave

Disability insurance

Job summary

A dynamic IT service provider is seeking a Senior Deskside Consultant to provide IT support onsite in Denver. This role involves assisting users with software and hardware issues, troubleshooting technical problems, and maintaining computing equipment. Ideal candidates will have over 6 years of IT experience, strong problem-solving skills, and experience in Microsoft environments. The position offers a salary range of $65,000 - $75,000 with a comprehensive benefits package.

Qualifications

• 6+ years of related IT experience.
• Excellent problem-solving and multitasking skills.
• Ability to diagnose, research and solve technical issues independently.

Responsibilities

• Assist customers with questions about supported software and computing platforms.
• Configure, deploy, and maintain computing equipment.
• Resolve Tier 1 incidents and escalate Tier 2 incidents.

Skills

IT support

Hardware and software troubleshooting

Technical problem-solving

Customer service

Knowledge of Microsoft environments

Tools

ServiceNOW

Microsoft Office

VPN

Active Directory

Citrix

Job description

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Join to apply for the Information Technology Specialist role at Long View Systems

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Long View. A career that helps you get more out of life.

A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 89% of Long View team members rated Long View as a good or great place to work!

We are looking for an upbeat and proactive Senior Deskside Consultant for a client site in Denver, CO! In this role, you will contribute to the business in a number of ways including working with end users ranging from entry level to C-level executives with queries related to the supported software, hardware and computing platforms in a professional and courteous manner. This role is onsite at our client location in Denver, CO.

A Day in the Life:

• Assist all customers with their questions about any of our supported software and computing platforms
• Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment
• Install and support PC, laptop, tablet and mobile hardware and software
• Monitor the performance of the company’s desktop infrastructure and device plans for improved efficiency
• Troubleshoot and diagnose problems and resolve Tier 1 incidents according to the client and/or LVS service catalog
• Escalate Tier 2 incidents according to client specifications
• Install applications and computer peripherals
• Track and escalate outages

What You Bring:

• 6+ years of related IT experience
• Knowledge of server operations, infrastructure, web interfaces, and remote access tools
• Experience supporting Microsoft environments in a deskside support role
• Experience with the following: Microsoft Office 2010 / 2013 / O365, Windows/Linux/Mac OS environments, Remote support, PC/printer hardware / VPN / Citrix, Active Directory, Supporting mobile devices
• Ability to diagnose, research and solve technical and data issues independently
• Ability to work with ServiceNOW
• Knowledge of network security practices and anti-virus programs
• Excellent problem-solving and multitasking skills

Why Work at Long View?

• Great People and Culture
• Interesting Work – Be part of exciting projects while accessing all the latest technologies
• Fun is one of our core values

$65,000 - $75,000 a year

Long View Systems (LVS) is proud to offer a comprehensive benefits package to eligible, full-time employees who work 30 or more hours per week. You share the costs of some benefits (medical/prescription, dental, vision) and LVS provides other benefits at no cost to you (group life insurance, accidental death & dismemberment insurance, short-term disability, and long-term disability). In addition, there are voluntary benefits with reasonable group rates that you can purchase through LVS payroll deductions (supplemental life insurance, Flexible Spending Accounts, accident insurance, and critical illness insurance).

Want to learn more about our culture and life at Long View? Check us out on LinkedIn and Instagram!

Long View’s mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds.

Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Consulting and Information Technology

• Industries

  IT Services and IT Consulting and Business Consulting and Services

Referrals increase your chances of interviewing at Long View Systems by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Disability insurance

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