Anaheim Branch Manager

Swtoyotalift; Anaheim (CA); Hybrid; USD 110,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability coverage

Life insurance

401(k) with company match

Job summary

Swtoyotalift Anaheim is seeking a Branch Manager to lead service, parts, rentals, and administrative operations while driving profitability and customer satisfaction. You will set branch strategy, monitor metrics, and coach staff to achieve results.

The role requires a dedication to process, strong leadership, and an ability to manage resources effectively in a fast-paced environment. Competitive salary with full benefits is offered.

Qualifications

• 3–5 years experience as a service dispatcher with heavy administrative duties
• Management or Leadership experience required
• High School Diploma or GED; Bachelor's degree highly desired
• Proficient with Outlook, MS Word, and Excel and the ability to learn internal systems

Responsibilities

• Plan, communicate, and execute a branch strategy to achieve monthly, quarterly, and annual objectives/metrics
• Oversee day-to-day operations including service, parts, rentals, and administrative processes
• Build staff relationships to maintain high customer service in a positive team environment
• Analyze operational information to drive positive actions and results
• Maintain P&L accountability to control expenses and maximize profitability

Skills

Customer service

Multitasking

Organization

Communication

Problem solving

Education

High School Diploma or GED

Bachelor’s degree preferred

Tools

Outlook

MS Word

Excel

Job description

# Anaheim Branch ManagerHot JobAnaheim - Anaheim, CA 92806## OverviewSalary Range$110,000.00 - $120,000.00 Salary/yearPosition TypeFull Time## Description**Branch Manager****Title: Branch Manager Job Type: Salary Exempt****Department:** Administration **Location:** Anaheim**Supervisor:** Vice President**SUMMARY**As Branch Manager, you support and drive all aspects of branch operations (service, parts, rentals, and all administrative/operational processes) daily, while driving overall gross profit/profitability and building a sustainable, customer-centric organization.**Responsibilities**: *The following responsibilities are a general guideline and not intended to be an exhaustive list of the full scope of responsibilities. Duties and responsibilities are subject to change based on business needs and at management's discretion.** Plan, communicate, and execute a branch strategy that will achieve monthly, quarterly, and annual branch objectives/metrics* Ensures the satisfactory completion of the day-to-day operations of the branch to include service, parts, rentals, and administrative processes* Builds work relationships with staff to maintain a high level of customer service and support in a positive team-oriented environment.* Ability to analyze and use operational information to create positive actions and results.* Maintains thorough knowledge of market trends and conditions.* Drive individual performance within the branch by developing measurable goals, defined processes, and accountability through coaching and ongoing performance management* Staffs accordingly to meet operational needs* Creates improved inter-departmental communication and processes within the branch to support sales growth* Demonstrates the ability to form positive customer relationships through problem resolution, customer visits, etc.* P&L accountability to include controlling expenses, loss time, identifying areas of improvement, and maximizing profitability to forecast/budget* Strives for constant improvement and development of the branch by researching and developing new techniques and procedures to increase overall efficiency of operations* Communicate, complies with, and enforces employee compliance with all company policies and procedures, including safety, accident reporting, and employee handbook guidelines## Qualifications**Education/Additional Requirements**: ***The ideal candidate will have a demonstrated passion for customer service, strong organizational skills, and a desire for continued growth within the role. Must be dependable in addition to:**** 3 to5 years of experience as a service dispatcher combined with heavy administrative duties and customer service.* Management and/or Leadership experience required* High School Diploma or G.E.D required; Bachelor’s degree highly desired* Ability to multitask effectively* Strong attention to detail and ability to problem-solve* Ability to meet processing deadlines and prioritize work* Strong organizational skills and the ability to be resourceful* Proficient with Outlook, MS Word, and Excel and the ability to learn internal systems* Excellent communication skills (written and oral)* Ability to work in a fast-paced environment* Excellent customer service skills**We value our Associates and offer competitive wages with great benefits such as:*** Medical, dental, and vision insurance* Short and long-term disability coverage *(employer-sponsored)** Basic Life insurance *(employer-sponsored)** Voluntary Life insurance* Flexible spending accounts* 401 (k) with a company match of 50% of your contribution (up to 6% of your current salary)* Career development opportunities* And much, much more!