Amway Grand Plaza Valet Cashier - 3rd Shift

ahcexternalsite; Grand Rapids (MI); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Discounted downtown parking

Free employee meals

DailyPay

Hotel and restaurant discounts

Job summary

AHC Hospitality is seeking a part-time Valet Parking Cashier to greet guests, handle transactions, and support the front-of-house operations. The role requires weekend availability and provides perks such as discounted downtown parking and employee meals.

The ideal candidate can stand and walk for long periods, maintain a professional appearance, and follow guest service standards to ensure guest satisfaction.

Qualifications

• High school diploma or equivalent preferred.
• Related hospitality experience preferred.

Responsibilities

• Greet guests entering and exiting the valet lobby and parking garage.
• Handle cash register and credit card transactions in a professional manner.
• Maintain a safe, clean, and organized work area in accordance with hotel policies.
• Follow AHC guest service standards and department guidelines.
• Assist guests and team members with a courteous, proactive attitude.

Skills

Cash handling

Customer service

Stamina/long hours

Education

High school diploma or equivalent

Related hospitality experience

Job description

From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality: the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown -- and start your unstoppable career here.

This is a part-time position requiring weekend availability. This position is eligible for discounted downtown parking, free employee meals, DailyPay, hotel and restaurant discounts and more.

SUMMARY

Greet and assist all guests who enter and exit the valet motor lobby and the parking Garage. Ensure guests satisfaction by caring for guests vehicles. As a valet parking cashier you will be handling financial transactions while maintaining a positive and professional attitude, at all times.

ESSENTIAL FUNCTIONS

• Maintain a cash register and credit card devices.
• Provide a safe working environment.
• Understand, follow and maintain AHC guest service standards.
• Inspect airlock and motor lobby to ensure area is always neat and clean.
• Attend departmental meetings.
• Follow AHC handbook policies and standard operating procedures.
• Actively working, always looking for ways to assists guests and going above and beyond to provide guest service.
• Ensuring the quality and level of service that the General Manager, Guest Care Manager, Manager on Duty and Guests expect is excellent and follows our company standards and policies.
• Reads or listens to Smart Starts.
• Reads and understands all memos that pertain to the valet parking department.
• Uses other AHC hotels and staff as resources.
• Must be or become TIPS certified.
• Complete all daily responsibilities/cleaning task list.
• Actively monitor motor lobby for guests arrival.
• Ensure guests satisfaction upon arrival and departure.
• Maintain airlock and motor lobby cleanliness and overall deep cleaning.
• Follow our hotel green policies.
• Ensure trash/recyclables are taken out.
• Ensure the cashier booths are vacuumed and clean.
• Follow AHC guest service standards.
• Actively work with fellow valet staff, while following all departmental rules.
• Any other additional responsibilities that may be asked by General Manager, Guest Care Manager, Manager on Duty or Supervisor.

REQUIRED SKILLS

• Must be able to sit for upwards of 8 hours (frequently).
• Must be able to walk and stand upwards of 8 hours (occasionally, only when working in the ramp).
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

CERTIFICATES, LICENSES, REGISTRATIONS

• Vehicle operator’s license
• Tips certification is preferred

EDUCATION and/or EXPERIENCE

• High school diploma or equivalent preferred
• related experience is preferred.

PHYSICAL REQUIREMENTS

While performing the duties of this job, the associate:

• Is regularly required to stand and walk
• Is required to use hands and fingers to handle or feel objects
• Is required to frequently reach with hands and arms
• Is regularly required to talk or hear
• Is occasionally required to sit and stoop; kneel, crouch, or crawl
• Must occasionally lift and/or move up to 25 pounds
• Specific vision abilities required by this job include close vision, distance vision, and peripheral vision