AHC Hospitality Security Officer - 3rd Shift

AHC Hospitality; Grand Rapids (MI); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Daily Pay

401K

Discounted downtown parking

Free employee meals

Hotel and restaurant discounts

Job summary

AHC Hospitality seeks a Security Officer to protect guests, associates and assets across our Grand Rapids properties. You will respond quickly to emergencies and maintain professional standards on shift.

The role requires physical stamina, uniform compliance, knowledge of PMS/Saflok systems, and collaboration with hotel departments to ensure safety and service.

Qualifications

• Must be able to walk and stand for upwards of 8 hours.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Responsibilities

• Responsible for the efficient and professional running of the Security department.
• Provide gracious hospitality towards all customers. Be highly familiar and adhere to all policies, procedures and standards.
• Recognize and report safety hazards
• Effectively handle any security related incidents which arise on shift.
• Ensure compliance with hotel and security SOP/LSOP
• Observe and report any security breaches
• Oversee responsibility of Key control systems.
• Attend and participate in monthly meetings.

Skills

Walk/Stand 8h

Education

High school diploma or equivalent

Tools

PMS

Saflok

Job description

From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality: the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown – and start your unstoppable career here.

This is a full time position with 3rd shift hours. Weekend availability required.

This position is eligible for full benefits (medical, dental, vision) Daily Pay, 401K, discounted downtown parking, free employee meals, hotel and restaurant discounts and more.

SUMMARY

Protects and safeguards all hotel guests and associates, their belongings and all hotel assets. Respond rapidly to requests for emergency and non-emergency assistance in a professional manner.

ESSENTIAL FUNCTIONS

• Responsible for the efficient and professional running of the Security department.
• Provide gracious hospitality towards all customers. Be highly familiar and adhere to all policies, procedures and standards.
• Recognize and report safety hazards
• Effectively handle any security related incidents which arise on shift.
• Ensure compliance with hotel and security SOP/LSOP
• Observe and report any security breaches
• Oversee responsibility of Key control systems.
• Conduct daily physical hazard inspections and daily patrols and complete all reports
• Assist all associates with questions, problems which might occur.
• Create a productive and positive atmosphere throughout the hotel; have a good relationship with all associates and other departments.
• Be a problem seeker and solver.
• Ensure that work area is always clean, neat and organized.
• Attend and participate in meetings on a monthly basis.
• Ensure that all safety and security supplies are well maintained.
• Complete work or special projects as assigned and make sure to meet due dates.
• Participate with the Safety Committee that will educate and communicate throughout hotel.

DAILY RESPONSIBILITIES

• Report to work on time with proper uniform, including name tag. Personal appearance must comply with the standard uniform of the hotel.
• Check the information AYS board, daily event sheet, be informed about daily operations.
• Check with your immediate supervisor for additional information.
• Develop a thorough knowledge of the products, including hotel rooms, type of rooms, amenities, services of hotels, etc.
• Develop knowledge about frequent guests and their special requests and needs.
• Be familiar with cultural differences in order to meet all different customer needs.
• Have PMS and Saflok skills, Security systems and Fire Systems.
• Be able to work according to budget; keep constant eye on staffing level and control costs.
• Be knowledgeable about etiquette and protocols.
• Be familiar with all emergency plans and be able to act upon them.
• Use your PMS password with discretion; always log off terminal when not working. Control that all associates are also doing that.
• Have a good knowledge about the city and the environment.
• Report any unusual occurrences immediately to the Asst. Rooms Division Manager.
• Knowledge of Marriott and AHC’s Loss Prevention Standard Operating Procedures
• At all times strive to represent the AHC in the most professional, courteous manner.
• Pushing, pulling, bending, stooping, upward reaching and lifting 50+ pounds are required for this position.
• Prolonged periods of standing and walking.

QUALIFICATIONS

• Must be able to walk and stand for upwards of 8 hours.
• Must be able to ride a bicycle for bicycle patrol during warmer months.
• To perform this job successfully, an individual must be able to perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

CERTIFICATES, LICENSES, REGISTRATIONS

• Vehicle operator’s license: Michigan Drivers License, 3 points or less
• AED/CPR/1st Aid Training preferred
• Tips certification is preferred

EDUCATION and/or EXPERIENCE

• High school diploma or equivalent required
• Fire, Police or Security related experience is preferred

PHYSICAL REQUIREMENTS

While performing the duties of this job, the associate:

• - Is regularly required to stand, walk, and run.
• - Must be able to be on one's feet up to 8 hours per day.
• - Is required to use hands and fingers to handle or feel objects.
• - Is required to frequently reach with hands and arms.
• - Is regularly required to talk or hear, taste, or smell.
• - Is occasionally required to sit and stoop, kneel, crouch, or crawl.
• - Specific vision abilities required by this job include close vision, distance vision, and peripheral vision
• - Pushing, pulling, bending, stooping, upward reaching and lifting 50+ pounds are required for this position.
• - Prolonged periods of standing and walking.

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