JW Marriott Valet Runner

ahcexternalsite; Grand Rapids (MI); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Discounted downtown parking

Free employee meals

DailyPay

Hotel and restaurant discounts

Job summary

AHC Hospitality is seeking a Guest Service Ambassador to greet guests in the valet and main lobbies, assist with luggage, and park vehicles while maintaining a professional demeanor. The role emphasizes hospitality and proactive guest engagement.

This full-time position requires weekend availability and offers benefits including medical, dental, and vision, discounted downtown parking, free employee meals, DailyPay, and additional hotel/restaurant discounts.

Qualifications

• Previous customer service experience.
• Must be able to run, walk, and stand for upwards of 8 hours.

Responsibilities

• Greet and assist guests entering the valet motor lobby and main lobby.
• Ensure guest satisfaction by caring for luggage/items and parking guest vehicles.
• Unload, deliver, or load luggage with a professional attitude at all times.
• Maintain a welcoming atmosphere and use the guest's name when greeting and departing.
• Provide clear directions and engaging orientation of the hotel and surrounding area.
• Coordinate with valets, doorman, and other departments for timely, flawless service.
• Complete daily shift tasks and communicate information to the next shift.

Skills

Customer Service

Guest Interaction

Communication

Job description

From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality: the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown -- and start your unstoppable career here.

This is a full-time position requiring weekend availability. This position is eligible for full benefits (medical, dental, and vision) discounted downtown parking, free employee meals, DailyPay, hotel and restaurant discounts and more.

SUMMARY

Greet and assist all guests who enter the valet motor lobby and/or main lobby. Ensure guest’s satisfaction by caring for guests’ luggage/items and parking guest’s vehicles. As a guest service ambassador you will unload, deliver, or load luggage upon guest arrival and departure while maintaining a positive and professional attitude, at all times.

ESSENTIAL FUNCTIONS

• Create a professional and welcoming atmosphere by posting up with proper posture, in the motor lobby, in view of our guests
• Pause and engage each guest entering and exiting the hotel and create relationships and connect with them by being curious and knowledgeable about their interest
• Create a lasting impression by extending a genuine welcome and a gracious goodbye to each guest, always using their name
• Using proper verbiage with guests and follow all JW Marriott and AHC policies, procedures and standards
• Pull and park cars swiftly while also maintaining a cautious speed. Show guests you value their time by running to and from each car
• Assist guests with their luggage. Loading, unloading, and escorting them to their room
• Providing an engaging orientation of the hotel and the surrounding area
• Ensure that the entire hotel entrance area is clean, organized and guest ready at all times
• Providing consistent communication with other valets, your doorman and other departments, to ensure the guest’s experience timely and flawless service
• Complete daily tasks on the shift checklist accurately
• Meet with and pass along any information pertinent to the next shift
• Ensure complete and proper uniform, including name tag and griffin pin, are worn and in perfect condition each day. Arrive at work clean shaven and with a professional looking haircut
• Extensive Knowledge of the area and directions to many local destinations
• Aware and able to expedite hotel safety and security procedures
• Have knowledge of the property, hotel, staff, and services (including hours of operation)
• Calls taxi for guests
• Perform additional duties and tasks as assigned

REQUIRED SKILLS

• Must be able to run, walk, and stand for upwards of 8 hours.
• Previous customer service experience.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate:

• Is regularly required to stand, walk, and run.
• Must be able to be on one's feet up to 8 hours per day.
• Is occasionally required to sit and stoop, kneel, crouch, or crawl.
• Must occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, and peripheral vision.