Amway Grand Plaza Valet Cashier

AHC Hospitality; Grand Rapids (MI); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Downtown parking discount

Free employee meals

DailyPay

Hotel and restaurant discounts

Job summary

AHC Hospitality in Grand Rapids is seeking a part-time valet/bellperson to greet guests, assist with luggage, and park vehicles in the main lobby and motor lobby. You will uphold guest service standards and maintain a safe, clean area while delivering a positive and professional experience.

Key duties include assisting guests with needs, driving and parking cars safely, providing bell service, and collaborating with the team to ensure high guest satisfaction.

Qualifications

• High school diploma or equivalent preferred.
• Related experience is preferred.
• TIPS certification is preferred.
• Must be able to stand/walk for up to 8 hours.

Responsibilities

• Greet and assist guests at the valet motor lobby and main lobby.
• Unload, deliver or load luggage while maintaining a professional attitude.
• Drive and park guest vehicles safely and in a timely manner.
• Perform bell service duties as needed.
• Maintain guest service standards and a safe working environment.

Skills

Stamina

Customer service

Punctuality

Education

High school diploma

Tools

PMS knowledge

Cash register systems

Job description

From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality: the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown -- and start your unstoppable career here.

This is a part-time position requiring weekend availability. This position is eligible for discounted downtown parking, free employee meals, DailyPay, hotel and restaurant discounts and more.

SUMMARY

Greet and assist all guests who enter the valet motor lobby and/or main lobby. Ensure guest’s satisfaction by caring for guests’ luggage/items and parking guest’s vehicles. As a guest service ambassador you will unload, deliver, or load luggage upon guest arrival and departure while maintaining a positive and professional attitude, at all times.

ESSENTIAL FUNCTIONS

• · Assist guests with any needs; specifically valet and bellman needs.
• · Drive and park guest’s vehicles safely and in a timely manner.
• · Perform any bell service needs that guests may request.
• · Provide a safe working environment.
• · Understand, follow and maintain AHC guest service standards.
• · Inspect airlock and motor lobby to ensure area is always neat and clean.
• · Monitor any valet parking department equipment (bell carts, bell stand etc.) and inform a manager or supervisor of any needed repairs.
• · Attend departmental meetings.
• · Follow AHC handbook policies and standard operating procedures.
• · Actively working, always looking for ways to assists guests and going above and beyond to provide guest service.
• · Ensuring the quality and level of service that the General Manager, Parking Manager, Manager on Duty and Guests expect is excellent and follows our company standards and policies.
• · Reads or listens to Daily Beat.
• · Reads and understands all memos that pertain to their department
• · Uses other AHC hotels and staff as resources.
• · Must be or become TIPS certified.
• · Complete all daily responsibilities/cleaning task list.
• · General knowledge of PMS
• · Advanced knowledge of Grand Rapids/greater Grand Rapids area
• · Ability to lift large parcels
• · Ability to build guest relationships

DAILY RESPONSIBILITIES

• - Maintain a cash register and credit card devices.
• - Provide a safe working environment.
• - Understand, follow and maintain AHC guest service standards.
• - Inspect airlock and motor lobby to ensure area is always neat and clean.
• - Attend departmental meetings.
• - Follow AHC handbook policies and standard operating procedures.
• - Actively working, always looking for ways to assists guests and going above and beyond to provide guest service.
• - Ensuring the quality and level of service that the General Manager, Guest Care Manager, Manager on Duty and Guests expect is excellent and follows our company standards and policies.
• - Reads or listens to Smart Starts.
• - Reads and understands all memos that pertain to the valet parking department.
• - Uses other AHC hotels and staff as resources.
• - Complete all daily responsibilities/cleaning task list.
• - Actively monitor motor lobby for guests arrival.
• - Ensure guests satisfaction upon arrival and departure.
• - Maintain airlock and motor lobby cleanliness and overall deep cleaning.
• - Follow our hotel green policies.
• - Ensure trash/recyclables are taken out.
• - Ensure the cashier booths are vacuumed and clean.
• - Follow AHC guest service standards.
• - Actively work with fellow valet staff, while following all departmental rules.
• - Any other additional responsibilities that may be asked by General Manager, Guest Care Manager, Manager on Duty or Supervisor.

REQUIRED SKILLS

• · Must be able to run, walk, and stand for upwards of 8 hours.
• · To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

CERTIFICATES, LICENSES, REGISTRATIONS

• · Tips certification is preferred

EDUCATION and/or EXPERIENCE

• · High school diploma or equivalent preferred
• · Related experience is preferred.

PHYSICAL REQUIREMENTS

• - Is regularly required to stand and walk
• - Is required to use hands and fingers to handle or feel objects
• - Is required to frequently reach with hands and arms
• - Is regularly required to talk or hear
• - Is occasionally required to sit and stoop; kneel, crouch, or crawl
• - Must occasionally lift and/or move up to 25 pounds
• - Specific vision abilities required by this job include close vision, distance vision, and peripheral vision