AMI Systems Analyst — Hybrid Data & Meter Troubleshooter

Brooksource; Westwood (MA); Hybrid; USD 48,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

Pension plan

Flexible hybrid work

Job summary

Brooksource is seeking an AMI Systems Analyst to support a Fortune 500 utility’s AMI deployments in Westwood, MA. The hybrid role collaborates with operations, billing, vendor, and technology teams to resolve meter communication issues and ensure accurate data flow.

The role emphasizes troubleshooting, data analysis, and root-cause identification across multiple systems, with a focus on improving data quality and operational efficiency in a cutting-edge smart grid environment.

Qualifications

• Bachelor's degree in Information Technology, Engineering, Computer Science, Business, or related field.
• 2-3 years of experience with data analysis, reporting, or utility technology systems.
• Experience with SQL and querying large datasets.
• Strong proficiency in Excel and reporting tools.
• Experience cross-functional with multiple teams.
• Excellent communication, organization, and follow-up skills.
• Ability to manage multiple priorities in fast-paced environment.
• Experience with Databricks, SQL, Power BI, SAP S/4HANA, or similar enterprise platforms.
• Familiarity with CIS, AMI Head-End Systems, or Meter Data Management Systems.
• Experience supporting utility operations, AMI programs, smart metering, or energy-related technologies.

Responsibilities

• Monitor AMI networks and systems to identify meters not communicating properly.
• Investigate communication failures, meter exceptions, and network-related issues to determine root cause and resolution.
• Troubleshoot unreachable meters using AMI Head-End System, Meter Data Management System, and supporting utility applications.
• Coordinate with deployment, billing, operations, and vendor teams to resolve meter communication and usage data issues.
• Create and manage service orders for meter investigations, reads, exchanges, and field troubleshooting.
• Analyze meter events, alarms, voltage readings, and operational data to identify trends and anomalies.
• Track issues from meter installations and support remediation for incorrect installations or reconfigurations.
• Generate reports on exception trends, meter performance, and resolution status.
• Maintain detailed documentation and provide updates to stakeholders throughout issue resolution.
• Support AMI system upgrades, testing activities, and process improvement initiatives.
• Develop recommendations to improve data quality, system performance, and operational efficiency.

Skills

Data analysis

SQL querying

Reporting

Cross-functional

Communication

Prioritization

Education

Bachelor's degree in IT/Engineering/CS

Tools

Databricks

Power BI

SAP S/4HANA

AMI Head-End Systems

Meter Data Management

CIS

Job description

Brooksource is seeking an AMI Systems Analyst to support a Fortune 500 utility’s AMI deployments in Westwood, MA. The hybrid role collaborates with operations, billing, vendor, and technology teams to resolve meter communication issues and ensure accurate data flow.

The role emphasizes troubleshooting, data analysis, and root-cause identification across multiple systems, with a focus on improving data quality and operational efficiency in a cutting-edge smart grid environment.