AMI Systems Analyst

Brooksource; Westwood (MA); Hybrid; USD 48,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

Pension plan

Flexible hybrid work

Job summary

Brooksource is seeking an AMI Systems Analyst to support a Fortune 500 utility’s AMI deployments in Westwood, MA. The hybrid role collaborates with operations, billing, vendor, and technology teams to resolve meter communication issues and ensure accurate data flow.

The role emphasizes troubleshooting, data analysis, and root-cause identification across multiple systems, with a focus on improving data quality and operational efficiency in a cutting-edge smart grid environment.

Qualifications

• Bachelor's degree in Information Technology, Engineering, Computer Science, Business, or related field.
• 2-3 years of experience with data analysis, reporting, or utility technology systems.
• Experience with SQL and querying large datasets.
• Strong proficiency in Excel and reporting tools.
• Experience cross-functional with multiple teams.
• Excellent communication, organization, and follow-up skills.
• Ability to manage multiple priorities in fast-paced environment.
• Experience with Databricks, SQL, Power BI, SAP S/4HANA, or similar enterprise platforms.
• Familiarity with CIS, AMI Head-End Systems, or Meter Data Management Systems.
• Experience supporting utility operations, AMI programs, smart metering, or energy-related technologies.

Responsibilities

• Monitor AMI networks and systems to identify meters not communicating properly.
• Investigate communication failures, meter exceptions, and network-related issues to determine root cause and resolution.
• Troubleshoot unreachable meters using AMI Head-End System, Meter Data Management System, and supporting utility applications.
• Coordinate with deployment, billing, operations, and vendor teams to resolve meter communication and usage data issues.
• Create and manage service orders for meter investigations, reads, exchanges, and field troubleshooting.
• Analyze meter events, alarms, voltage readings, and operational data to identify trends and anomalies.
• Track issues from meter installations and support remediation for incorrect installations or reconfigurations.
• Generate reports on exception trends, meter performance, and resolution status.
• Maintain detailed documentation and provide updates to stakeholders throughout issue resolution.
• Support AMI system upgrades, testing activities, and process improvement initiatives.
• Develop recommendations to improve data quality, system performance, and operational efficiency.

Skills

Data analysis

SQL querying

Reporting

Cross-functional

Communication

Prioritization

Education

Bachelor's degree in IT/Engineering/CS

Tools

Databricks

Power BI

SAP S/4HANA

AMI Head-End Systems

Meter Data Management

CIS

Job description

About The Role

Join the AMI Operations team of a Fortune 500 utility company supporting one of the largest Advanced Metering Infrastructure (AMI) deployments in the country. As an AMI Systems Analyst, you will play a critical role in ensuring smart meters are communicating properly, data is flowing accurately, and operational issues are resolved quickly. This hybrid role, based in Westwood, MA, serves as a key liaison between operations, deployment, billing, vendor support, and technology teams. You will enjoy troubleshooting, analyzing data, identifying root causes, and collaborating across multiple groups to drive resolution. This is an exciting opportunity to work with cutting-edge utility technology and smart grid initiatives in a flexible work environment.

Westwood, MA (Hybrid)

Contract-to-Hire

Compensation: $35-40 per hour

About The Role

Join the AMI Operations team of a Fortune 500 utility company supporting one of the largest Advanced Metering Infrastructure (AMI) deployments in the country. As an AMI Systems Analyst, you will play a critical role in ensuring smart meters are communicating properly, data is flowing accurately, and operational issues are resolved quickly. This hybrid role, based in Westwood, MA, serves as a key liaison between operations, deployment, billing, vendor support, and technology teams. You will enjoy troubleshooting, analyzing data, identifying root causes, and collaborating across multiple groups to drive resolution. This is an exciting opportunity to work with cutting-edge utility technology and smart grid initiatives in a flexible work environment.

What You'll Do

• Monitor AMI networks and systems to identify meters not communicating properly
• Investigate communication failures, meter exceptions, and network-related issues to determine root cause and resolution
• Troubleshoot unreachable meters using AMI Head-End System, Meter Data Management System, and supporting utility applications
• Coordinate with deployment, billing, operations, and vendor teams to resolve meter communication and usage data issues
• Create and manage service orders for meter investigations, reads, exchanges, and field troubleshooting
• Analyze meter events, alarms, voltage readings, and operational data to identify trends and anomalies
• Track issues from meter installations and support remediation for incorrect installations or reconfigurations
• Generate reports on exception trends, meter performance, and resolution status
• Maintain detailed documentation and provide updates to stakeholders throughout issue resolution
• Support AMI system upgrades, testing activities, and process improvement initiatives
• Develop recommendations to improve data quality, system performance, and operational efficiency

What You Bring

• Bachelor's degree in Information Technology, Engineering, Computer Science, Business, or a related field (preferred)
• 2-3 years of experience with data analysis, reporting, or utility technology systems
• Experience working with SQL and querying large datasets
• Strong proficiency in Excel and reporting tools
• Experience working cross-functionally with multiple teams and stakeholders
• Excellent communication, organization, and follow-up skills
• Ability to manage multiple priorities in a fast-paced operational environment
• Experience with Databricks, SQL, Power BI, SAP S/4HANA, or similar enterprise platforms
• Familiarity with Customer Information Systems (CIS), AMI Head-End Systems, or Meter Data Management Systems (preferred)
• Experience supporting utility operations, AMI programs, smart metering, or energy-related technologies (preferred)

What's In It For You

• Opportunity to support New England's largest energy distributor, recognized on TIME's 2026 Best Companies list
• Flexible hybrid work environment
• Access to health insurance and paid holidays
• Pension opportunities
• Work with cutting-edge utility technology and smart grid initiatives

Applications will be accepted through September 30, 2026.

Eight Eleven Group is an equal opportunity employer and does not discriminate on the basis of any protected characteristic as defined by applicable law.

Disclaimer

Brooksource, Medasource, and Calculated Hire are part of the Eight Eleven Group family of companies and operate under Eight Eleven Group, LLC. All employees receive the same benefits, policies, and terms of employment.

Equal Employment Opportunity

We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, citizenship, pregnancy (including childbirth, lactation, and related conditions), or any other protected status in accordance with applicable federal, state, and local laws.

Benefits & Perks

• Opportunity to support New England's largest energy distributor, recognized on TIME's 2026 Best Companies list
• Flexible hybrid work environment
• Access to health insurance and paid holidays
• Pension opportunities
• Work with cutting-edge utility technology and smart grid initiatives

Brooksource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.

Pay Disclaimer

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.