AMI Melrose - Keyholder (FT)

AMI PARIS; California (MO); On-site; USD 40,000 - 50,000; Full time

Job summary

AMI PARIS is looking for a Keyholder for our Melrose team. In this role, you will drive sales while providing a unique customer experience and supporting your team. Responsibilities include managing inventory and operations, visual merchandising, and coaching staff to achieve sales targets.

Qualified candidates should have at least 2 years of retail management experience, strong customer service skills, and a passion for fashion. Open availability is required.

Qualifications

• At least 2+ years of experience in retail management.
• Experience in stock managing, operations, or retail preferred.
• Dynamic, smiling, and excellent interpersonal skills.
• Strong customer service skills.
• Familiarity with luxury market trends.

Responsibilities

• Drive sales and create engaging customer experiences.
• Support team to achieve sales targets and maintain stock accuracy.
• Coach team members on new skills and selling techniques.
• Manage cash vault and oversee back-of-house operations.
• Participate in visual merchandising and ensure store maintenance.

Skills

Retail management experience

Sales techniques

Interpersonal skills

Customer service skills

Interest in fashion

Job description

AMI is looking for a Keyholder to join our Melrose team! Reporting to the Store Manager and Assistant Store Manager, the Keyholder will ensure the store is running efficiently. Alongside his/her team, the Keyholder responsibilities include but are not limited to:

Driving Sales

• Keyholder will drive sales and performance and continually create engaging client experience and long-term relationships with clients.
• Supports team to achieve individual and store sales targets.
• Sees business opportunities and possible challenges to help initiate changes and improve the business.

Customer Relations

• Engage with customers in offering a unique experience and assisting them in exploring the world of AMI.
• Welcomes customers according to AMI values: being friendly, smiling, and always in a good mood.
• Understands customer needs and proposes a relevant selection of products while encouraging cross selling.
• Assists customers during fittings and accommodates any alterations when needed.
• Drives the team to fully embrace a customer loyalty culture of building strong and long‑term relationships with clients.
• Introduces new customers to the brand.

Team Management

• Supports team to achieve sales targets by keeping the stockrooms organized and stock level accurate, updating on all new arrivals and replenishment.
• Brings the team together by representing and transmitting the AMI culture.
• Continually shares with the team products and brand knowledge.
• Ensures and coaches team members on new skills and selling techniques.
• Conducts fun and energetic morning meetings / team debriefs. Works hand and hand with team to strategise the daily tasks and focuses for the day/week. Uses manager communication book daily to keep everyone informed of the day to day.

Visual Merchandising

• Ensures the store is well maintained, presentation of products, cleanliness, and maintenance of the premises.
• Actively participates in the Visual Merchandising set‑ups using HQ directive and guidelines, and proposes new ideas and suggestions for optimal selling.

Operations Management

• Manages and tracks best-selling/slow-selling to strategise action plan. Supports with tracking inventory levels and informing managers of any stock error.
• Assists with updating store trackers and communications boards for in‑store use.
• Manages the cash vault and setting up cash pickups through Brinks.
• Controls and oversees deliveries, transfers, damages, cycle counts, end of season, and all other back‑of‑house operations.
• Develops and shares ideas to increase efficiency, support store initiatives and projects as needed.

Join the “f.AMI.ly”

Job Requirements

• At least 2+ years of experience in retail management.
• Experience in stock managing, operations, or retail preferred.
• Familiar with sales techniques.
• Smiling, dynamic, involved, and excellent interpersonal skills.
• Team player with a strong sense of team leadership to deliver results beyond expectations.
• Mastering customer service skills and demonstrating ability to foster a customer‑service spirit.
• Strong interest and good understanding of fashion, a strong familiarity with the luxury market and its trends.
• A second language would be appreciated.
• Open availability (including nights, weekends & holidays).