Permanent Contract - KeyHolder Client Advisor - NEW YORK

AMI PARIS; New York (NY); On-site; USD 60,000 - 122,000; Full time

Benefits offered by this job

Working in a fast-growing fashion house

Rewarding experience in a caring brand

Joining a passionate team

Job summary

A growing fashion brand seeks a KeyHolder Client Advisor in New York to drive sales and create exceptional client experiences. You'll lead a passionate team, oversee operations, and enhance visual merchandising. Successful candidates have 2+ years in retail management and strong interpersonal skills, with a focus on customer service. The role includes full-time employment with potential earnings ranging from $60,000 to $122,000 annually, reflecting the brand's commitment to 'Friendly Luxury'.

Qualifications

• At least 2+ years of experience in retail management.
• Experience in stock managing, operations, or retail preferred.
• Excellent interpersonal skills and team player.

Responsibilities

• Drive sales and create engaging client experiences.
• Support team to achieve individual and store sales targets.
• Ensure effective visual merchandising and store maintenance.

Skills

Retail management experience

Sales techniques

Dynamic interpersonal skills

Customer service skills

Team leadership

Job description

Permanent Contract - KeyHolder Client Advisor - NEW YORK

Join to apply for the Permanent Contract - KeyHolder Client Advisor - NEW YORK role at AMI PARIS

Responsibilities

• Driving Sale
  - Keyholder will drive sales and performance and continually create engaging client experience and long‑term relationships with clients.
  - Supports team to achieve individual and store sales targets.
  - Sees business opportunities and possible challenges to help initiate changes and improve the business.
• Customer Relations
  - You will engage with customers in offering a unique experience and assisting them in exploring the world of AMI.
  - Welcomes customers according to AMI values: being friendly, smiling, and always in a good mood.
  - Understands customer needs and proposes a relevant selection of products while encouraging cross‑selling.
  - Assists customers during fittings and accommodates any alterations when needed.
  - Drives the team to fully embrace a customer loyalty culture of building strong and long‑term relationships with clients.
  - Introduces new customers to the brand.
• Team Management
  - Supports team to achieve sales targets by keeping the stockrooms organized and stock level accurate, updating on all new arrivals and replenishment.
  - Brings the team together by representing and transmitting the AMI culture.
  - Continually shares with the team products and brand knowledge.
  - Ensures and coaches team members on new skills and selling techniques.
  - Conducts fun and energetic morning meetings/team debriefs; works hand and hand with team to strategise daily tasks and focuses.
• Visual Merchandising
  - Ensures the store is well maintained, presentation of products, cleanliness, maintenance of the premises, etc.
  - Actively participates in visual merchandising set‑ups using HQ directive and guidelines; proposes new ideas and suggestions for optimal selling.
• Operations Management
  - Manages and tracks best‑selling/slow‑selling to strategise action plan; supports tracking inventory levels and informs managers of stock errors.
  - Updates store trackers and communications boards for in‑store use.
  - Manages the cash vault and sets up cash pickups through Brinks.
  - Controls and oversees deliveries, transfers, damages, cycle counts, end of season, and all other back‑of‑house operations.
  - Develops and shares ideas to increase efficiency, supporting store initiatives and projects as needed.

Requirements

• At least 2+ years of experience in retail management.
• Experience in stock managing, operations, or retail preferred.
• Familiar with sales techniques.
• Smiling, dynamic, involved, and excellent interpersonal skills.
• Team player with a strong sense of team leadership to deliver results beyond expectations.
• Mastering customer service skills and demonstrating ability to foster a customer‑service spirit.
• Strong interest and a good understanding of fashion and the luxury market trends.
• A second language would be appreciated.

Benefits

• Join a fast‑growing and caring fashion house.
• Have a rewarding experience in a brand that promotes "Friendly Luxury".
• Join a stimulating and passionate team.

Seniority level

Director

Employment type

Full‑time

Job function

Sales and Business Development

Industries

Retail Apparel and Fashion

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New York, NY $60,000.00-$122,000.00 1 week ago