Client Advisor | Miami Design District

Mikeamiri; Miami (FL); On-site; USD 27,552 - 41,328; Full time

Benefits offered by this job

Hourly; Commission eligible

Health benefits

401(k) match

Paid vacation

Job summary

AMIRI is seeking a Client Advisor for our Miami Design District boutique. You will deliver quality client service, hit individual sales goals, and build lasting relationships through expert product knowledge and selling techniques.

Responsibilities include maintaining a welcoming, client-focused environment, partnering with management to resolve issues, and supporting merchandising, inventory, and floor moves as needed.

Qualifications

• 1+ years Retail Sales and/or Client Service experience in a luxury consumer goods environment.
• High school or equivalent education, preferred.
• Ability to develop strong and lasting relationships with people through communication, organization, and follow-through.
• Strong drive for business results with a passion for creativity, fashion, and the brand.
• Provide outstanding customer service across all mediums (in-person, written, phone, etc).
• Read, count, and write to complete all business and client-related transactions accurately.
• Ability to prioritize tasks and manage time in a fast-paced environment.
• Ability to work shifts with flexibility, including nights, weekends, and holidays.
• Operate all equipment (phones, cash register, computers) and other office gear.
• Physically able to stand for extended periods and lift/move items up to ~30 lbs.
• Willingness to adhere to all company policies and standards.

Responsibilities

• Achieve and exceed individual Sales Goals and KPI including UPT and ADT.
• Maintain a welcoming client-focused environment with best-in-class service in person, on the phone, and online.
• Demonstrate product knowledge by detailing craftsmanship and narrative of products.
• Develop vast local and international client book and network.
• Collaborate with store and corporate teams to resolve client issues in the business's favor.
• Participate in floor moves, merchandising, visual merchandising, and housekeeping as needed.
• Assist in preparing, packing, and wrapping merchandise on request.
• Contribute to inventory and cycle counts and protect assets by following procedures.

Skills

Retail Sales

Customer Service

Communication

Organization

Follow-through

Education

High school diploma

Tools

Cash register

Job description

Purpose & Objective

AMIRI is looking for an enthusiastic Client Advisor to join the Company's retail store in Miami Design District! This role is responsible for delivering quality client service, achieving individual sales goals, building lasting dynamic client relationships through expert product knowledge and selling techniques, as well as understanding luxury boutique operating experiences.

Job Responsibilities and Duties

• Achieve and exceed individual Sales Goals and Key Performance Indicators (KPI) including: Individual Sales Volume, Units per Transaction (UPT) & Average Dollar per Transaction (ADT).
• Maintain a strong drive for results and a positive, team first attitude at all times.
• Ensure a welcoming client-focused environment, which includes offering best in class service in person, over the phone, and through electronic communication.
• Demonstrate exceptional product knowledge by engaging clients through detailing the craftsmanship and narrative of products.
• Develop vast and dynamic local and international client book and network; possess ability to grow this book/network.
• Partner with store and corporate management teams to ensure that each client issue is properly resolved to the benefit of the business.
• In coordination with management, participate in floor moves, merchandising, visual merchandising, and housekeeping as needed.
• Assist in preparing, packing, and wrapping merchandise upon request.
• Participate in all inventory and cycle counts and protect the assets of the Boutique through understanding and complying with operating procedures.

Knowledge, Skills, and Ability Requirements

• 1+ years Retail Sales and/or Client Service experience in a luxury consumer goods environment.
• High school or equivalent education, preferred.
• Ability to develop strong and lasting relationships with people through strong communication, organization, and follow-through skills.
• Strong drive for business results with a passion for creativity, fashion, and the brand.
• Provide outstanding customer service across all mediums (in-person, written, phone, etc).
• Read, count, and write to accurately complete all business and client-related transactions.
• Ability to prioritize tasks and manage time in a fast-paced environment.
• Ability to work assigned shifts with reasonable flexibility, including nights, weekends, and holidays as scheduled.
• Ability to operate all equipment necessary to perform the job (answering phones, operating cash register, using computers) and all other office equipment.
• Physically able to stand for extended periods and handle merchandise, including lifting and moving items up to approximately 30 lbs.
• Willingness to adhere to all company policies, procedures, regulations, and standards.

Compensation Package

• Hourly; Commission eligible
• Full package health benefits
• 401(k) + Employer match
• Paid vacation

Who We Are

Founded in 2014, AMIRI is a global luxury house based in Los Angeles. The brand's intrinsic California spirit is deeply rooted in authenticity and creativity, with collections influenced by Hollywood and infused with West Coast music culture.

The brand's trajectory has followed a clear global strategy, with biannual shows at Paris Fashion Week and a growing international presence through an expanding network of flagship destinations.

AMIRI's culture and contemporary vision prioritize quality, creativity, and innovation across every facet of the business. Founder and Creative Director Mike AMIRI continues to safeguard and shape the artistic vision of the brand and design studio.

As the brand's presence expands globally and continues to emerge as one of the fastest-growing businesses in the U.S. luxury fashion market, AMIRI is seeking visionary individuals with a creative and entrepreneurial mindset to join our team.