AmeriCorps Vista Virtual Services

Goodwill Industries Southern Rivers; Columbus (GA); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Bi-weekly stipend

Free medical insurance

$7,000 educational scholarship

Job summary

Goodwill Industries Southern Rivers is seeking AmeriCorps members to build capacity by researching workforce needs, organizing learning assets, creating curriculum tools, and developing evaluation systems. You will not provide direct instruction or client support but will strengthen infrastructure and services.

The role emphasizes documenting workflow improvements, creating training materials, and ensuring smooth scheduling across multiple channels.

Qualifications

• Be at least 18 years old and meet AmeriCorps citizenship or lawful permanent resident requirements.
• Successfully complete all required AmeriCorps screening and National Service Criminal History Check requirements.

Responsibilities

• Assess current and prior scheduling, outreach, training, and recognition systems.
• Map end-to-end workflows for in-person, virtual, and telephone-assisted appointments.
• Help configure and test the scheduling platform, including types, settings, and templates.

Skills

Teamwork

Communication

Job description

GoodwillSR AmeriCorps members will assist. This is a behind-the-scenes capacity-building role. You will research workforce needs, organize existing learning assets, create standardized curriculum tools, build a centralized SharePoint resource library, and develop evaluation and sustainability systems. You will not provide routine instruction, client assistance, or operational coverage.

Goodwill Industries of The Southern Rivers- Columbus, GA.

Responsibilities:

• Assess current and prior VITA volunteer, scheduling, outreach, partnership, training, communication, and recognition systems.
• Map end-to-end workflows for in-person, virtual, telephone-assisted, and drop-off appointments, including scheduling, rescheduling, cancellation, no-shows, completion, and follow-up.
• Help configure and test the selected scheduling platform, including appointment types, settings, permissions, communication templates, data definitions, reporting needs, and exception procedures.
• Develop user guides, test scenarios, checklists, staff and volunteer training materials, issue logs, and implementation procedures.
• Analyze aggregate scheduling use, appointment capacity, cancellations, no-shows, and feedback during tax season; recommend and document improvements.
• Create an annual scheduling-system implementation, tax-season support, closeout, and ownership-transfer guide.

Requirements:

• Be at least 18 years old and meet AmeriCorps citizenship or lawful permanent resident requirements.
• Successfully complete all required AmeriCorps screening and National Service Criminal History Check requirements.
• Bi-weekly stipend
• Free medical insurance
• Preferred hiring status on military bases after completion of the program
• Student loans can be deferred while in the program
• $7,000 educational scholarship after completion of service (Award can be used for further education at your choice of school, or to pay off student loans.

Schedule:

Monday – Friday (8:30 – 5:00) with Holidays and time off allowed; must complete 12-month program

Service Areas:

Community and Economic Development

Skills:

Teamwork and Communication Skills

Service Description:

AmeriCorps members will help increase community awareness of the programs that GoodwillSR offers and support Mission services activities, Monday through Friday, 4o hours a week. The members will implement several outreach service methods, including phone calls, emails, text messaging, social media campaigns, geo-marketing/geo-tracking, and special events. Outreach includes, but is not limited to, re-engaging clients who have not visited the center for 31 days or more; inviting clients to job fairs and special events; and informing clients about services such as classes, free tax prep, Veterans Services, and certification training. Outreach to our rural population uses the methods mentioned above to promote virtual services and opportunities offered by GoodwillSR. Outreach by the

Equal Opportunity Employer
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