AmeriCorps Vista Virtual Services

Choosecolumbusga; Columbus (GA); On-site; USD 11,000 - 16,000; Full time

Benefits offered by this job

Bi-weekly stipend

Free medical insurance

Educational scholarship after program

Job summary

Goodwill Industries of The Southern Rivers in Columbus, GA seeks AmeriCorps members for a behind-the-scenes capacity-building role. You will research workforce needs, organize learning assets, and develop evaluation and sustainability systems.

You will not provide routine instruction, but you will create standardized curriculum tools, set up a centralized SharePoint library, and map scheduling workflows across in-person and virtual services.

Qualifications

• Must be at least 18 years old and meet AmeriCorps citizenship or lawful permanent resident requirements.
• Successfully complete all AmeriCorps screening and National Service Criminal History Check requirements.
• Bi-weekly stipend and $7,000 educational scholarship after completion of service.
• Free medical insurance.
• Schedule: 12-month program, Monday–Friday, with holidays and time off.

Responsibilities

• Assess current VITA volunteer, scheduling, outreach, partnership, training, communication, and recognition systems.
• Map end-to-end workflows for in-person, virtual, telephone-assisted, and drop-off appointments.
• Help configure the scheduling platform, including types, settings, permissions, templates, data definitions, reporting, and procedures.
• Develop user guides, checklists, staff training materials, issue logs, and implementation procedures.
• Analyze scheduling data and feedback to recommend improvements during tax season.
• Create an annual scheduling-system implementation and handover guide.

Skills

Teamwork

Communication

Job description

GoodwillSR AmeriCorps members will assist. This is a behind-the-scenes capacity-building role. You will research workforce needs, organize existing learning assets, create standardized curriculum tools, build a centralized SharePoint resource library, and develop evaluation and sustainability systems. You will not provide routine instruction, client assistance, or operational coverage.

Goodwill Industries of The Southern Rivers- Columbus, GA.

Responsibilities:

• Assess current and prior VITA volunteer, scheduling, outreach, partnership, training, communication, and recognition systems.
• Map end-to-end workflows for in-person, virtual, telephone-assisted, and drop-off appointments, including scheduling, rescheduling, cancellation, no-shows, completion, and follow-up.
• Help configure and test the selected scheduling platform, including appointment types, settings, permissions, communication templates, data definitions, reporting needs, and exception procedures.
• Develop user guides, test scenarios, checklists, staff and volunteer training materials, issue logs, and implementation procedures.
• Analyze aggregate scheduling use, appointment capacity, cancellations, no-shows, and feedback during tax season; recommend and document improvements.
• Create an annual scheduling-system implementation, tax-season support, closeout, and ownership-transfer guide.

Requirements:

• Be at least 18 years old and meet AmeriCorps citizenship or lawful permanent resident requirements.
• Successfully complete all required AmeriCorps screening and National Service Criminal History Check requirements.
• Bi-weekly stipend
• Free medical insurance
• Preferred hiring status on military bases after completion of the program
• Student loans can be deferred while in the program
• $7,000 educational scholarship after completion of service (Award can be used for further education at your choice of school, or to pay off student loans.

Schedule:

Monday – Friday (8:30 – 5:00) with Holidays and time off allowed; must complete 12-month program

Service Areas:

Community and Economic Development

Skills:

Teamwork and Communication Skills

Service Description:

AmeriCorps members will help increase community awareness of the programs that GoodwillSR offers and support Mission services activities, Monday through Friday, 4o hours a week. The members will implement several outreach service methods, including phone calls, emails, text messaging, social media campaigns, geo-marketing/geo-tracking, and special events. Outreach includes, but is not limited to, re-engaging clients who have not visited the center for 31 days or more; inviting clients to job fairs and special events; and informing clients about services such as classes, free tax prep, Veterans Services, and certification training. Outreach to our rural population uses the methods mentioned above to promote virtual services and opportunities offered by GoodwillSR. Outreach by the

Equal Opportunity Employer
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