Tax Program Systems & Training Specialist

Choosecolumbusga; Columbus (GA); On-site; USD 16,000 - 18,000; Full time

Benefits offered by this job

Bi-weekly stipend

Free medical insurance

$7,000 educational scholarship

Job summary

Goodwill Industries of The Southern Rivers- Columbus, GA. is seeking an AmeriCorps Vista Vita Tax Assistant to support capacity-building efforts around the VITA program.

You will research workforce needs, organize learning assets, create standardized curriculum tools, and build a centralized SharePoint resource library. You will map workflows for in-person and virtual appointments, configure scheduling, develop training materials, and document improvements.

Qualifications

• Be at least 18 years old and meet AmeriCorps citizenship or lawful permanent resident requirements.
• Successfully complete all required AmeriCorps screening and National Service Criminal History Check requirements.
• Bi-weekly stipend
• Free medical insurance
• Preferred hiring status on military bases after completion of the program
• Student loans can be deferred while in the program
• $7,000 educational scholarship after completion of service (Award can be used for further education at your choice of school, or to pay off student loans.)

Responsibilities

• Assess current and prior VITA volunteer, scheduling, outreach, partnership, training, communication, and recognition systems.
• Map end-to-end workflows for in-person, virtual, telephone-assisted, and drop-off appointments, including scheduling, rescheduling, cancellation, no-shows, completion, and follow-up.
• Help configure and test the selected scheduling platform, including appointment types, settings, permissions, communication templates, data definitions, reporting needs, and exception procedures.
• Develop user guides, test scenarios, checklists, staff and volunteer training materials, issue logs, and implementation procedures.
• Analyze aggregate scheduling use, appointment capacity, cancellations, no-shows, and feedback during tax season; recommend and document improvements.
• Create an annual scheduling-system implementation, tax-season support, closeout, and ownership-transfer guide.

Skills

Teamwork and Communication Skills

Job description

Goodwill Industries of The Southern Rivers- Columbus, GA. is seeking an AmeriCorps Vista Vita Tax Assistant to support capacity-building efforts around the VITA program.

You will research workforce needs, organize learning assets, create standardized curriculum tools, and build a centralized SharePoint resource library. You will map workflows for in-person and virtual appointments, configure scheduling, develop training materials, and document improvements.