Americas Service Operations Leader

E494 Sulzer Tower Field Service (US) Inc.; Humble (TX); On-site; USD 140,000 - 200,000; Full time

Benefits offered by this job

Health insurance

401k with match

Paid time off plus holidays

Wellness program

Employee Assistance Program

Job summary

Sulzer seeks a Head of Service Operations Americas to lead service execution across the Americas, overseeing estimation, project management, field work, and supplier relationships. You’ll drive on-time, on-budget delivery with a focus on safety and profitability.

The role requires strong leadership, deep domain knowledge in project management and turnaround execution, and the ability to coordinate multi-country operations. Travel up to 40% is expected as part of regional leadership.

Qualifications

• Bachelor's degree in Engineering, Construction Management, Business, Operations Management, or related discipline.
• 10+ years of progressive experience in industrial field services, turnaround operations, maintenance services, project execution, or construction management.
• Minimum 5 years of leadership experience managing project execution and field service organizations.
• Experience leading multi-country or regional service operations organizations preferred.
• Strong knowledge of project management, turnaround execution, cost control, operational planning, customer management, and safety leadership.

Responsibilities

• Lead all service project management activities across the Americas region and ensure projects are delivered safely, on-time, and profitably.
• Lead field execution activities including turnarounds, revamps, repairs, inspections, installations, and service projects.
• Lead service estimation activities supporting aftermarket and turnaround opportunities.
• Support sales organizations during opportunity qualification, customer meetings, and proposal development.
• Lead planning and deployment of internal and external service resources.
• Manage relationships with subcontractors, labor providers, specialty contractors, and field service partners.
• Oversee service-related inventory, tooling, equipment, logistics, and mobilization readiness.
• Develop and manage regional service operations KPIs and management cadence reviews.
• Drive improvements in execution speed, productivity, customer responsiveness, and operational effectiveness.

Skills

Leadership

Project management

Cost control

Operational planning

Customer management

Safety leadership

Turnaround operations

Education

Bachelor's degree in Engineering, Construction Management, Business, Operations Management, or related discipline

Job description

Sulzer seeks a Head of Service Operations Americas to lead service execution across the Americas, overseeing estimation, project management, field work, and supplier relationships. You’ll drive on-time, on-budget delivery with a focus on safety and profitability.

The role requires strong leadership, deep domain knowledge in project management and turnaround execution, and the ability to coordinate multi-country operations. Travel up to 40% is expected as part of regional leadership.