Americas Service Ops Manager – Customer Support

Advanced Energy Management Limited; Fort Collins (CO); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

401(k) matching

Paid vacation

Paid holidays

Health insurance

Parental leave

Job summary

Advanced Energy seeks a Customer Support Representative Manager to lead Americas service operations, ensuring exceptional customer service and end-to-end RMAs, pricing, and logistics. The role emphasizes KPI management, process improvements, and cross-functional collaboration with manufacturing sites and internal stakeholders.

The candidate should have 5+ years in factory service support or related sectors, a Bachelor's degree, and strong skills in SAP Service Operations and pricing tools.

Qualifications

• Bachelor's degree required.
• 5+ years of related experience in factory service support or similar sectors.
• Fluent in English (written and spoken).
• Proficiency in SAP Service Operations and related pricing tools preferred.

Responsibilities

• Oversee customer service operations across the Americas region, driving team performance and customer satisfaction.
• Define, monitor, and report KPIs to drive operational excellence.
• Manage intercompany logistics and RMAs, including pricing and order processing.
• Ensure compliance with trade regulations and tariff requirements; support revenue growth and cash collection.

Skills

Fluent in English

Strong organizational skills

Excellent communication

Education

Bachelor's degree

Tools

SAP Service Operations

SFDC pricing tools

SAP pricing contracts

Microsoft Office Suite

Job description

Advanced Energy seeks a Customer Support Representative Manager to lead Americas service operations, ensuring exceptional customer service and end-to-end RMAs, pricing, and logistics. The role emphasizes KPI management, process improvements, and cross-functional collaboration with manufacturing sites and internal stakeholders.

The candidate should have 5+ years in factory service support or related sectors, a Bachelor's degree, and strong skills in SAP Service Operations and pricing tools.