Service Operations Leader AME

E494 Sulzer Tower Field Service (US) Inc.; Humble (TX); On-site; USD 140,000 - 200,000; Full time

Benefits offered by this job

Health insurance

401k with match

Paid time off plus holidays

Wellness program

Employee Assistance Program

Job summary

Sulzer seeks a Head of Service Operations Americas to lead service execution across the Americas, overseeing estimation, project management, field work, and supplier relationships. You’ll drive on-time, on-budget delivery with a focus on safety and profitability.

The role requires strong leadership, deep domain knowledge in project management and turnaround execution, and the ability to coordinate multi-country operations. Travel up to 40% is expected as part of regional leadership.

Qualifications

• Bachelor's degree in Engineering, Construction Management, Business, Operations Management, or related discipline.
• 10+ years of progressive experience in industrial field services, turnaround operations, maintenance services, project execution, or construction management.
• Minimum 5 years of leadership experience managing project execution and field service organizations.
• Experience leading multi-country or regional service operations organizations preferred.
• Strong knowledge of project management, turnaround execution, cost control, operational planning, customer management, and safety leadership.

Responsibilities

• Lead all service project management activities across the Americas region and ensure projects are delivered safely, on-time, and profitably.
• Lead field execution activities including turnarounds, revamps, repairs, inspections, installations, and service projects.
• Lead service estimation activities supporting aftermarket and turnaround opportunities.
• Support sales organizations during opportunity qualification, customer meetings, and proposal development.
• Lead planning and deployment of internal and external service resources.
• Manage relationships with subcontractors, labor providers, specialty contractors, and field service partners.
• Oversee service-related inventory, tooling, equipment, logistics, and mobilization readiness.
• Develop and manage regional service operations KPIs and management cadence reviews.
• Drive improvements in execution speed, productivity, customer responsiveness, and operational effectiveness.

Skills

Leadership

Project management

Cost control

Operational planning

Customer management

Safety leadership

Turnaround operations

Education

Bachelor's degree in Engineering, Construction Management, Business, Operations Management, or related discipline

Job description

Sulzer is a leading engineering company with a proud heritage of innovation.

About the role

The Head, Service Operations Americas is responsible for leading all service execution activities across the Americas region, including service estimation, project management, field execution, superintendents, third-party labor management, inventory coordination, customer execution support, and operational performance management.

Lead all service project management activities across the Americas region and ensure projects are delivered safely, on-time, and profitably.

Lead field execution activities including turnarounds, revamps, repairs, inspections, installations, and service projects.

Lead service estimation activities supporting aftermarket and turnaround opportunities.

Support sales organizations during opportunity qualification, customer meetings, and proposal development.

Lead planning and deployment of internal and external service resources.

Manage relationships with subcontractors, labor providers, specialty contractors, and field service partners.

Oversee service-related inventory, tooling, equipment, logistics, and mobilization readiness.

Develop and manage regional service operations KPIs and management cadence reviews.

Drive improvements in execution speed, productivity, customer responsiveness, and operational effectiveness.

SUPERVISORY RESPONSIBILITIES:

Manage superintendent leadership and establish consistent field execution standards across the region.

QUALIFICATIONS:

• Bachelor's degree in Engineering, Construction Management, Business, Operations Management, or related discipline preferred.
• 10+ years of progressive experience in industrial field services, turnaround operations, maintenance services, project execution, or construction management.
• Minimum 5 years of leadership experience managing project execution and field service organizations.
• Experience leading multi-country or regional service operations organizations preferred.
• Strong knowledge of project management, turnaround execution, cost control, operational planning, customer management, and safety leadership.

TRAVEL:

Up to 40%

What we offer you

• 15 days of paid time off and 12 company-paid holidays
• 401k plan with a 6% match
• Comprehensive health plan including medical, dental, vision, Life, short-term & long-term disability
• Health savings account matching
• Motivating wellness program
• Employee Assistance Program
• Paid paternal leave
• Gym reimbursement

Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.

We are proud to be recognized as a Top Employer 2026 in Brazil, Canada, China, Finland, Germany, Ireland, Mexico, Switzerland, South Africa, the UK and the USA.

Sulzer is a leading engineering company with a proud heritage of innovation. By supporting water and energy security, enabling the energy transition and driving the use of circular technologies, we help our customers build a better world.

With more than 13'000 employees and 160 world-class production facilities and service centers across the globe, we are a globally diverse team.

We value the uniqueness of all our colleagues, and we appreciate the contributions that each of us makes to the company’s success.

We prioritize your health and safety and are committed to offering a work environment in which you can thrive.