Customer Service Representative

Qnity Electronics; Chesterfield (MO); On-site; USD 25,000 - 30,000; Full time

Job summary

Qnity Electronics, Inc. 在密苏里州 Chesterfield 招聘客服代表，作为客户与公司之间的第一联系人，负责解答咨询、处理订单并维护客户记录。应具备出色的沟通能力、CRM 使用经验及多任务处理能力，在快速节奏的环境中与销售、技术支持及物流同事密切合作，确保客户满意度与留存。

该岗位要求高中学历及相关客户服务经验，优先考虑具备大专/本科学历者。公司重视团队协作、专业成长与客户导向，提供稳定的职业机会及福利。

Qualifications

• 具备客户服务经验，能有效理解客户需求并提供解决方案。
• 熟悉使用 CRM 系统记录与跟进客户信息。
• 具备良好沟通能力，能在快节奏环境中多任务并行处理。

Responsibilities

• 接听来电、邮件及其他客户沟通，解答产品、服务及订单相关问题。
• 识别客户需求，提供准确、及时的解决方案与信息。
• 处理订单、表格及请求，更新客户记录。
• 与销售、技术支持、物流等部门协作解决复杂问题。

Skills

客户服务能力

CRM 系统熟练

沟通表达能力

多任务处理

独立工作和团队协作

Education

高中毕业或同等学历

大专/本科学历优先

Tools

CRM 系统

Job description

您是否渴望助力激动人心的先进电子领域的下一次飞跃？您是否希望跟我们一起解决难题， 共同推动电子技术和互联科技的快速发展？那么，带着您的解决问题的能力、热情和创造力，与我们一起推动电子领域的下一次飞跃。

在启诺迪，我们不仅是先进电子和高科技领域材料及解决方案的全球领导者，更是一个紧密团结、充满激情、勇于挑战的团队。我们所有敬业的团队都致力于将尖端技术变为现实。我们重视具有前瞻性思维的挑战者、突破界限的开拓者以及各个部门的多元化视角，因为我们深知，我们在推动世界进步、造福全人类方面扮演着至关重要的角色。了解如何加入我们，开启或加速您的职业生涯。

Laird Technologies, part of Qnity’s Interconnect Solutions business, provides advanced electronic materials and solutions that help manage heat and electromagnetic interference (EMI) in high-performance electronics. Laird technologies support thermal management and signal integrity across applications including AI and data center infrastructure, automotive electronics, consumer devices, and other advanced electronic systems.

Customer Service Representative

The Customer Service Representative serves as the primary point of contact for Laird Technologies Inc. (US) customers, providing exceptional support and resolving inquiries to ensure high levels of customer satisfaction and retention. This role requires effective communication, an understanding of customer needs, and the ability to navigate company resources to provide accurate and timely solutions.

Job Responsibilities

• Answer incoming calls, emails, and other customer communications regarding products, services, orders, and general inquiries.
• Identify and assess customer needs to achieve satisfaction and provide accurate, valid, and complete information using appropriate methods and tools.
• Handle customer complaints, provide appropriate solutions and alternatives within established timeframes, and follow up to ensure resolution.
• Process orders, forms, applications, and requests efficiently and accurately.
• Maintain customer records by updating account information.
• Collaborate with other departments, including sales, technical support, and logistics, to resolve complex customer issues.
• Maintain records of customer interactions, process customer accounts, and file documentation.
• Go the extra mile to engage customers and build sustainable, trusted relationships.

Job Qualifications

Required Qualifications

• High school diploma or equivalent.
• Proven customer support experience or experience as a Client Service Representative.
• Familiarity with CRM systems and practices.
• Strong customer orientation with the ability to adapt and respond effectively to different customer needs and communication styles.
• Excellent communication and presentation skills.
• Ability to multitask, prioritize, and manage time effectively.
• Ability to work independently and collaboratively as part of a team in a fast-paced environment.

Preferred Qualifications

• Associate's or bachelor's degree.

Living the Qnity Values

At Qnity, success is measured not only by what we achieve, but also by how we achieve it.

• Customer: Partner with stakeholders to understand needs, solve business challenges, and deliver meaningful outcomes.
• Innovation: Continuously improve processes, technologies, and ways of working.
• Speed: Act with urgency, focus, and precision to move work forward and deliver results.
• People: Build trusted relationships, collaborate across teams, and inspire positive change.

加入我们的人才社区 并与我们保持联系！ https://careers.qnityelectronics.com/cn/zh/jointalentcommunity

Qnity是一家推崇机会均等的公司。我们对符合条件的求职者一视同仁，不会因其种族、肤色、宗教、信条、性别、性取向、性别认同、婚姻状况、国籍、年龄、退伍军人身份、残疾或或属于任何其他受保护阶层而区别对待。如果您需要借助合理的便利条件来搜索或申请职位，请访问我们的无障碍功能页面获取联系信息。http://www.qnityelectronics/accessibility.html

Qnity提供全面的薪资和福利方案。要了解更多，请访问薪酬和福利页面 https://careers.qnityelectronics.com/cn/zh/compensation-and-benefits-final

我们使用人工智慧（AI）来增強我們的招聘流程。