Americas Regional Customer Experience Manager

Qnity Electronics, Inc.; Wilmington (DE); Hybrid; USD 180,000 - 230,000; Full time

Job summary

Qnity Electronics, Inc. is seeking an Americas Regional Customer Experience Leader to drive customer success, operational excellence, and business growth across the region.

In this strategic leadership role, you will lead Customer Service, Pricing, Customer Operations, Enablement, and CRM teams, partnering closely with Commercial, Supply Chain, Finance, Digital Technology, and Operations leaders to deliver outstanding customer outcomes and business results.

Qualifications

• Significant leadership experience in Customer Experience, Customer Service, Commercial Operations, Supply Chain, or related functions.
• Deep understanding of order-to-cash processes, customer relationship management, and service operations.
• Proven success leading leaders and influencing across complex, matrixed organizations.
• Strong strategic thinking, business acumen, and stakeholder management skills.
• Experience driving transformation, operational improvements, and business results.
• Ability to thrive in a global, fast-paced environment.
• Electronics industry experience is a plus.
• APICS (CPIM/CSCP) or Six Sigma certification is an advantage.
• Bachelor's degree in Business, Supply Chain, Engineering, or a related field.
• Ability to travel internationally (approximately 30%).

Responsibilities

• Lead & Inspire: build, develop, and coach a high-performing Customer Experience organization.
• Drive talent development, succession planning, engagement, and team performance.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Elevate the Customer Experience: own customer-facing operations across service, pricing, enablement, CRM, and order fulfillment.
• Strengthen relationships with customers, commercial teams, and key stakeholders.
• Champion service excellence, customer satisfaction, and business growth.
• Drive automation, digitization, and process simplification initiatives.
• Deliver Operational Excellence: achieve regional service, productivity, and performance goals.
• Partner with Supply Chain and Operations teams to ensure reliable customer fulfillment.
• Lead issue resolution, escalation management, and continuous improvement efforts.
• Ensure compliance with company policies, regulations, and control requirements.
• Shape Strategy & Growth: translate global strategies into regional action plans.
• Lead cross-functional initiatives that improve customer engagement and operational effectiveness.
• Identify and scale best practices across the organization.
• Drive innovation through benchmarking, analytics, and data-driven decision-making.

Skills

Leadership experience

Order-to-Cash knowledge

Stakeholder management

CRM/Customer Experience

Education

Bachelor's degree in Business, Supply Chain, Engineering, or related field

Job description

첨단 전자 산업의 다음 도약을 이끌 준비가 되셨나요? 빠르게 진화하는 기술과 연결의 시대, 성공을 이끄는 문제 해결에 함께 하길 원하신다면 Qnity 에서 당신의 문제 해결 능력, 열정과 창의력으로 전자산업의 다음 도약을 함께 만들어 가세요.

Qnity 는 첨단 전자 및 하이테크 산업을 위한 글로벌 선도 소재 솔루션 리더이자, 새로운 가능성에 도전하고 함께 성장하는 팀입니다. 우리는 기술의 한계를 넓히고, 최첨단 기술을 현실로 만드는데 기여하고 있습니다. 미래를 앞서 생각하고 경계를 넘는 도전자, 그리고 다양한 시각을 가진 당신을 기다립니다. 세상을 더 빠르게 연결하는데 중요한 역할을 하는 Qnity 에서 당신의 커리어를 시작하고 도약하세요.

Summary

Are you passionate about creating exceptional customer experiences while leading high-performing teams across a dynamic, global organization? We are looking for an Americas Regional Customer Experience Leader to drive customer success, operational excellence, and business growth across the region.

In this strategic leadership role, you will lead Customer Service, Pricing, Customer Operations, Enablement, and Customer Relationship Management teams, partnering closely with Commercial, Supply Chain, Finance, Digital Technology, and Operations leaders to deliver outstanding customer outcomes and business results.

Reporting to the Global Customer Experience Leader, you will champion a customer-first culture, accelerate digital transformation, and ensure seamless execution across the entire order-to-cash journey.

What You'll Do

Lead & Inspire

• Build, develop, and coach a high-performing Customer Experience organization.
• Drive talent development, succession planning, engagement, and team performance.
• Foster a culture of accountability, collaboration, and continuous improvement.

Elevate the Customer Experience

• Own customer-facing operations across service, pricing, enablement, CRM, and order fulfillment.
• Strengthen relationships with customers, commercial teams, and key stakeholders.
• Champion service excellence, customer satisfaction, and business growth.
• Drive automation, digitization, and process simplification initiatives.

Deliver Operational Excellence

• Achieve regional service, productivity, and performance goals.
• Partner with Supply Chain and Operations teams to ensure reliable customer fulfillment.
• Lead issue resolution, escalation management, and continuous improvement efforts.
• Ensure compliance with company policies, regulations, and control requirements.

Shape Strategy & Growth

• Translate global Customer Experience strategies into impactful regional action plans.
• Lead cross-functional initiatives that improve customer engagement and operational effectiveness.
• Identify and scale best practices across the organization.
• Drive innovation through benchmarking, analytics, and data-driven decision-making.

What You Bring

• Significant leadership experience in Customer Experience, Customer Service, Commercial Operations, Supply Chain, or related functions.
• Deep understanding of order-to-cash processes, customer relationship management, and service operations.
• Proven success leading leaders and influencing across complex, matrixed organizations.
• Strong strategic thinking, business acumen, and stakeholder management skills.
• Experience driving transformation, operational improvements, and business results.
• Ability to thrive in a global, fast-paced environment.
• Electronics industry experience is a plus.
• APICS (CPIM/CSCP) or Six Sigma certification is an advantage.
• Bachelor's degree in Business, Supply Chain, Engineering, or a related field.
• Ability to travel internationally (approximately 30%).

Why Join Us?

This is an opportunity to shape the future of customer experience across the Americas, influence key business decisions, and lead transformational initiatives that create meaningful impact for customers, employees, and the business. If you are a strategic, customer-focused leader who thrives on driving change and delivering results, we'd love to hear from you.

Qnity은 기회균등 고용주입니다. 자격에 부합하는 지원자라면 인종, 피부색, 종교, 신념, 성별, 성적 지향성, 성적 정체성, 기혼 여부, 출신 국가, 나이, 재향군인 지위 유무, 장애 유무 또는 여타 모든 보호 대상 등급과 관계없이 채용 후보로 고려합니다. 포지션을 검색하거나 취업 지원을 위해 합당한 수준의 편의를 제공받아야 하는 경우, 장애인 편의 제공 페이지에서 연락처 정보를 확인하시기 바랍니다 http://www.qnityelectronics/accessibility.html

Qnity은 포괄적인 보상 및 복리후생 제도를 제공합니다. 자세한 내용을 보려면 보상 및 복리후생 페이지를 방문하세요 https://careers.qnityelectronics.com/kr/ko/compensation-and-benefits-final

우리는 채용 프로세스를 개선하기 위해 인공지능(AI)을 사용합니다.