Americas Regional Customer Experience Manager

5195 EKC Advanced Electronics USA, LLC; United States; On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Rest and travel policies

Job summary

Qnity, a global leader in advanced electronics, seeks an Americas Regional Customer Experience Leader to drive customer success, operations, and growth across the region. You will lead Customer Service, Pricing, Operations Enablement, CRM, and Relationships, partnering with Commercial, Supply Chain, Finance, and Digital Tech leaders to execute the order-to-cash journey and customer-first initiatives.

Reporting to the Global CX Leader, you will champion digital transformation, build a

Qualifications

• Significant leadership experience in CX, CS, Commercial Ops, or supply chain.
• Deep understanding of order-to-cash, CRM, and service operations.
• Proven ability to lead leaders in a matrix organization.
• Willingness to travel internationally (~30%).

Responsibilities

• Lead & Inspire: Build, develop, and coach a high-performing CX org, with accountability and continuous improvement.
• Elevate the Customer Experience: Own operations across service, pricing, enablement, CRM, and fulfillment.
• Deliver Operational Excellence: Achieve regional service and performance goals; drive issue resolution and improvements.
• Shape Strategy & Growth: Translate global CX strategies into regional action and scale best practices.

Skills

Leadership

Customer Experience

Order-to-Cash

CRM

Stakeholder Management

Strategic Thinking

Global Environment

Electronics Industry

APICS/Six Sigma

Bachelor's Degree

Travel 30%

Education

Bachelor’s degree in Business or related field

Job description

Are you looking to power the next leap in the exciting world of advanced electronics? Do you want to help solve problems that drive success in the rapidly evolving technology and connectivity landscape? Then bring your problem-solving, passion, and creativity to help us power the next leap in electronics. At Qnity, we’re more than a global leader in materials and solutions for advanced electronics and high-tech industries – we’re a tight-knit team that is motivated by new possibilities, and always up for a challenge. All our dedicated teams contribute to making cutting-edge technology possible. We value forward-thinking challengers, boundary‑pushers, and diverse perspectives across all our departments, because we know we play a critical role in the world enabling faster progress for all. Learn how you can start or jumpstart your career with us.

Summary

Are you passionate about creating exceptional customer experiences while leading high-performing teams across a dynamic, global organization? We are looking for an Americas Regional Customer Experience Leader to drive customer success, operational excellence, and business growth across the region. In this strategic leadership role, you will lead Customer Service, Pricing, Customer Operations, Enablement, and Customer Relationship Management teams, partnering closely with Commercial, Supply Chain, Finance, Digital Technology, and Operations leaders to deliver outstanding customer outcomes and business results. Reporting to the Global Customer Experience Leader, you will champion a customer‑first culture, accelerate digital transformation, and ensure seamless execution across the entire order‑to‑cash journey.

What You’ll Do

• Lead & Inspire Build, develop, and coach a high‑performing Customer Experience organization. Drive talent development, succession planning, engagement, and team performance. Foster a culture of accountability, collaboration, and continuous improvement.
• Elevate the Customer Experience Own customer‑facing operations across service, pricing, enablement, CRM, and order fulfillment. Strengthen relationships with customers, commercial teams, and key stakeholders. Champion service excellence, customer satisfaction, and business growth. Drive automation, digitization, and process simplification initiatives.
• Deliver Operational Excellence Achieve regional service, productivity, and performance goals. Partner with Supply Chain and Operations teams to ensure reliable customer fulfillment. Lead issue resolution, escalation management, and continuous improvement efforts. Ensure compliance with company policies, regulations, and control requirements.
• Shape Strategy & Growth Translate global Customer Experience strategies into impactful regional action plans. Lead cross‑functional initiatives that improve customer engagement and operational effectiveness. Identify and scale best practices across the organization. Drive innovation through benchmarking, analytics, and data‑driven decision‑making.

What You Bring

• Significant leadership experience in Customer Experience, Customer Service, Commercial Operations, Supply Chain, or related functions.
• Deep understanding of order‑to‑cash processes, customer relationship management, and service operations.
• Proven success leading leaders and influencing across complex, matrixed organizations.
• Strong strategic thinking, business acumen, and stakeholder management skills.
• Experience driving transformation, operational improvements, and business results.
• Ability to thrive in a global, fast‑paced environment.
• Electronics industry experience is a plus.
• APICS (CPIM/CSCP) or Six Sigma certification is an advantage.
• Bachelor’s degree in Business, Supply Chain, Engineering, or a related field.
• Ability to travel internationally (approximately 30%).

Why Join Us?

This is an opportunity to shape the future of customer experience across the Americas, influence key business decisions, and lead transformational initiatives that create meaningful impact for customers, employees, and the business. If you are a strategic, customer‑focused leader who thrives on driving change and delivering results, we'd love to hear from you. #LI-RS1

Qnity is an equal opportunity employer.

Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class.

Qnity is an equal opportunity employer.

Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class.

If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information.

Qnity offers a comprehensive pay and benefits package.

We use Artificial Intelligence (AI) to enhance our recruitment process.

Join a global leader making tomorrow’s technologies possible, from AI to advanced computing and beyond.

Here, your ideas spark innovation, your curiosity drives progress, and your journey powers the next leap in electronics.

If you need a reasonable accommodation to search or apply for a position, please visit our