Americas Customer Operations Leader

Alcon MX; Fort Worth (TX); On-site; USD 180,000 - 260,000; Full time

Job summary

Alcon seeks a senior leader to head Americas Customer Operations, translating global strategy into a regional operating agenda for the United States, Canada and Latin America. The role ensures service outcomes, budget and workforce performance and partners with regional functions across multiple markets.

Responsibilities include driving end-to-end performance, Q2C completion, and embedding global processes while scaling digital and AI capabilities.

Qualifications

• Bachelor’s Degree required.
• 12+ years of relevant experience.
• 8+ years of demonstrated leadership.

Responsibilities

• Own Americas Customer Operations end-to-end performance and regional service agenda.
• Lead Q2C completion, adoption, and value realization across the region.
• Drive digital, data and AI acceleration and scale enterprise platforms.
• Oversee organizational health, governance, and risk management across markets.

Skills

Executive leadership

Cross-functional partnership

Strategic planning

Stakeholder communication

Education

Bachelor’s Degree

12+ years of relevant experience

8+ years of demonstrated leadership

Job description

Alcon seeks a senior leader to head Americas Customer Operations, translating global strategy into a regional operating agenda for the United States, Canada and Latin America. The role ensures service outcomes, budget and workforce performance and partners with regional functions across multiple markets.

Responsibilities include driving end-to-end performance, Q2C completion, and embedding global processes while scaling digital and AI capabilities.