Americas E‑Commerce Commercial Operations Lead

PUMA Group; Somerville (MA); On-site; USD 68,000 - 92,000; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

PUMA Group in the United States is seeking a strategic program manager for Americas E-Commerce. You will establish structured cadences, monitor KPIs, and coordinate with global and regional teams to ensure timely delivery of initiatives.

The role requires 6+ years in consulting, corporate strategy, or digital commerce, with strong program management and stakeholder skills. Expect collaboration across performance marketing, content, CRM, and data teams.

Qualifications

• 6+ years of relevant experience in Consulting, Corporate Strategy, Ecommerce, or similar roles within consumer, retail or digital businesses.
• Strong program management and execution capability, with a track record of driving initiatives across multiple stakeholders.
• High degree of structure and discipline, with the ability to manage complex cadences and multiple priorities simultaneously.
• Strong analytical skills, with the ability to interpret performance data and translate insights into actions.
• Excellent stakeholder management skills, with the ability to work effectively across global and regional teams.

Responsibilities

• Establish and manage a structured operating cadence across Americas E-Commerce teams.
• Support preparation of key business reviews (MBRs, regional reviews, leadership updates).
• Track commercial performance across markets, ensuring clear visibility on KPIs, trends and risks.
• Identify performance gaps and ensure appropriate follow-up actions are driven across markets.
• Support documentation and communication of global commercial guidance and frameworks & playbooks.
• Coordinate rollout and adoption of global playbooks across key functional areas (performance marketing, content, CRM, data optimization, etc.).
• Monitor adherence to global commercial guardrails (budget allocation, channel mix, promotional strategy, etc.).
• Act as the primary coordination point between Americas markets and global functional teams.
• Ensure alignment between global priorities and market execution, proactively identifying and resolving friction points.
• Provide program management support for key regional and global initiatives led by the Americas Hub.
• Track progress of strategic initiatives, ensuring timelines, deliverables and outcomes are met.
• Support execution of high-priority commercial projects (e.g. marketplace commercialization, social commerce, AI commerce and more).
• Ensure clear ownership, accountability and follow-through across all initiatives.
• Facilitate knowledge sharing and best practice exchange across Americas markets, and global hubs.

Skills

Program management

Analytics

Stakeholder management

Communication

Job description

PUMA Group in the United States is seeking a strategic program manager for Americas E-Commerce. You will establish structured cadences, monitor KPIs, and coordinate with global and regional teams to ensure timely delivery of initiatives.

The role requires 6+ years in consulting, corporate strategy, or digital commerce, with strong program management and stakeholder skills. Expect collaboration across performance marketing, content, CRM, and data teams.