Manager, Commercial Operations Americas E-Commerce

Global Sports Jobs Limited; Boston (MA); On-site; USD 68,000 - 92,000; Full time

Benefits offered by this job

Bonus and benefits as per corporate.

Job summary

PUMA is seeking a Senior Program Manager to own the operating rhythm for its Americas E‑commerce efforts. You will coordinate with global teams to ensure delivery against priorities and manage cross-market programs that drive growth and efficiency.

You will oversee performance tracking, stakeholder communications, and governance across regional reviews, with a focus on aligning market execution to global playbooks and budget guardrails.

Qualifications

• 6+ years of relevant experience in Consulting, Corporate Strategy, Ecommerce, or similar roles within consumer, retail or digital businesses.
• Strong program management and execution capability, with a track record of driving initiatives across multiple stakeholders.
• High degree of structure and discipline, with the ability to manage complex cadences and multiple priorities simultaneously.
• Strong analytical skills, with the ability to interpret performance data and translate insights into actions.
• Excellent stakeholder management skills, with the ability to work effectively across global and regional teams.
• High ownership mindset and ability to operate in fast-paced, evolving environments.
• Strong communication skills, with the ability to clearly structure and present information for senior audiences.

Responsibilities

• Establish and manage a structured operating cadence across Americas E-Commerce teams.
• Support preparation of key business reviews (MBRs, regional reviews, leadership updates).
• Track commercial performance across markets, ensuring clear visibility on KPIs, trends and risks.
• Identify performance gaps and ensure appropriate follow-up actions are driven across markets.
• Support documentation and communication of global commercial guidance and frameworks & playbooks.
• Coordinate rollout and adoption of global playbooks across key functional areas (performance marketing, content, CRM, data optimisation, etc.).
• Monitor adherence to global commercial guardrails (budget allocation, channel mix, promotional strategy, etc.).
• Act as the primary coordination point between Americas markets and global functional teams.
• Ensure alignment between global priorities and market execution, proactively identifying and resolving friction points.
• Provide program management support for key regional and global initiatives led by the Americas Hub.
• Track progress of strategic initiatives, ensuring timelines, deliverables and outcomes are met.
• Support execution of high-priority commercial projects (e.g. marketplace commercialisation, social commerce, AI commerce and more).
• Ensure clear ownership, accountability and follow-through across all initiatives.
• Facilitate knowledge sharing and best practice exchange across Americas markets and global hubs.

Skills

Program management

Stakeholder management

Analytics

Ecommerce

Communication

Global collaboration

Job description

About the Role

This role is responsible for owning the operational engine that drives E-commerce performance across the Americas, ensuring strong execution discipline, clear accountability, and consistent delivery against global priorities. It supports the Americas hub leader by amplifying leverage for commercial growth and strategic direction. The position coordinates between Americas markets and global functional teams, and provides program management support for key regional and global initiatives.

Key Responsibilities

• Establish and manage a structured operating cadence across Americas E-Commerce teams
• Support preparation of key business reviews (MBRs, regional reviews, leadership updates)
• Track commercial performance across markets, ensuring clear visibility on KPIs, trends and risks
• Identify performance gaps and ensure appropriate follow-up actions are driven across markets
• Support documentation and communication of global commercial guidance and frameworks & playbooks
• Coordinate rollout and adoption of global playbooks across key functional areas (performance marketing, content, CRM, data optimisation, etc.)
• Monitor adherence to global commercial guardrails (budget allocation, channel mix, promotional strategy, etc.)
• Act as the primary coordination point between Americas markets and global functional teams
• Ensure alignment between global priorities and market execution, proactively identifying and resolving friction points
• Provide program management support for key regional and global initiatives led by the Americas Hub
• Track progress of strategic initiatives, ensuring timelines, deliverables and outcomes are met
• Support execution of high-priority commercial projects (e.g. marketplace commercialisation, social commerce, AI commerce and more)
• Ensure clear ownership, accountability and follow-through across all initiatives
• Facilitate knowledge sharing and best practice exchange across Americas markets and global hubs

Required Experience & Qualifications

• 6+ years of relevant experience in Consulting, Corporate Strategy, Ecommerce, or similar roles within consumer, retail or digital businesses
• Strong program management and execution capability, with a track record of driving initiatives across multiple stakeholders
• High degree of structure and discipline, with the ability to manage complex cadences and multiple priorities simultaneously
• Strong analytical skills, with the ability to interpret performance data and translate insights into actions
• Excellent stakeholder management skills, with the ability to work effectively across global and regional teams
• High ownership mindset and ability to operate in fast-paced, evolving environments
• Strong communication skills, with the ability to clearly structure and present information for senior audiences

Salary

Base pay: $67,700-$91,900 per year, plus bonus and benefits. Pay may vary depending on job-related knowledge, skills, and experience.

Benefits & Perks

• Bonus and benefits as per the corporate benefit summary

About the Company

PUMA is a global sports brand creating footwear, apparel, and accessories that inspire athletes and everyday movers. The PUMA Group owns PUMA, Cobra Golf, and stichd, operates in 120+ countries, and has around 22,000 employees worldwide. PUMA is an Equal Employment Opportunity (EEO) employer and prohibits discrimination and harassment of any type.