Senior Manager, Commercial Operations Americas E-Commerce

PUMA Group; Somerville (MA); On-site; USD 68,000 - 92,000; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

PUMA Group in the United States is seeking a strategic program manager for Americas E-Commerce. You will establish structured cadences, monitor KPIs, and coordinate with global and regional teams to ensure timely delivery of initiatives.

The role requires 6+ years in consulting, corporate strategy, or digital commerce, with strong program management and stakeholder skills. Expect collaboration across performance marketing, content, CRM, and data teams.

Qualifications

• 6+ years of relevant experience in Consulting, Corporate Strategy, Ecommerce, or similar roles within consumer, retail or digital businesses.
• Strong program management and execution capability, with a track record of driving initiatives across multiple stakeholders.
• High degree of structure and discipline, with the ability to manage complex cadences and multiple priorities simultaneously.
• Strong analytical skills, with the ability to interpret performance data and translate insights into actions.
• Excellent stakeholder management skills, with the ability to work effectively across global and regional teams.

Responsibilities

• Establish and manage a structured operating cadence across Americas E-Commerce teams.
• Support preparation of key business reviews (MBRs, regional reviews, leadership updates).
• Track commercial performance across markets, ensuring clear visibility on KPIs, trends and risks.
• Identify performance gaps and ensure appropriate follow-up actions are driven across markets.
• Support documentation and communication of global commercial guidance and frameworks & playbooks.
• Coordinate rollout and adoption of global playbooks across key functional areas (performance marketing, content, CRM, data optimization, etc.).
• Monitor adherence to global commercial guardrails (budget allocation, channel mix, promotional strategy, etc.).
• Act as the primary coordination point between Americas markets and global functional teams.
• Ensure alignment between global priorities and market execution, proactively identifying and resolving friction points.
• Provide program management support for key regional and global initiatives led by the Americas Hub.
• Track progress of strategic initiatives, ensuring timelines, deliverables and outcomes are met.
• Support execution of high-priority commercial projects (e.g. marketplace commercialization, social commerce, AI commerce and more).
• Ensure clear ownership, accountability and follow-through across all initiatives.
• Facilitate knowledge sharing and best practice exchange across Americas markets, and global hubs.

Skills

Program management

Analytics

Stakeholder management

Communication

Job description

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy and all genders are welcome.

YOUR MISSION

• Establish and manage a structured operating cadence across Americas E-Commerce teams
• Support preparation of key business reviews (MBRs, regional reviews, leadership updates)
• Track commercial performance across markets, ensuring clear visibility on KPIs, trends and risks
• Identify performance gaps and ensure appropriate follow-up actions are driven across markets
• Support documentation and communication of global commercial guidance and frameworks & playbooks
• Coordinate rollout and adoption of global playbooks across key functional areas (performance marketing, content, CRM, data optimization, etc.)
• Monitor adherence to global commercial guardrails (budget allocation, channel mix, promotional strategy, etc.)
• Act as the primary coordination point between Americas markets and global functional teams
• Ensure alignment between global priorities and market execution, proactively identifying and resolving friction points
• Provide program management support for key regional and global initiatives led by the Americas Hub
• Track progress of strategic initiatives, ensuring timelines, deliverables and outcomes are met
• Support execution of high-priority commercial projects (e.g. marketplace commercialization, social commerce, AI commerce and more)
• Ensure clear ownership, accountability and follow-through across all initiatives
• Facilitate knowledge sharing and best practice exchange across Americas markets, and global hubs

YOUR TALENT

• 6+ years of relevant experience in Consulting, Corporate Strategy, Ecommerce, or similar roles within consumer, retail or digital businesses
• Strong program management and execution capability, with a track record of driving initiatives across multiple stakeholders
• High degree of structure and discipline, with the ability to manage complex cadences and multiple priorities simultaneously
• Strong analytical skills, with the ability to interpret performance data and translate insights into actions
• Excellent stakeholder management skills, with the ability to work effectively across global and regional teams
• High ownership mindset and ability to operate in fast-paced, evolving environments
• Strong communication skills, with the ability to clearly structure and present information for senior audiences

The hiring range base pay for this position is $67,700-$91,900 + Bonus + Benefits

(Benefit Summary Corporate)

Pay may vary depending on job-related knowledge, skills, and experience.

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.

At PUMA, every application is reviewed by real people who are committed to fairness, transparency, and equal opportunity - no matter your background, identity, or experience. To ensure our process stays true to these values, no automated systems or AI tools are used to make hiring decisions. Every decision is made by real people -with real judgment and accountability. We may use functions supported by Artificial Intelligence (AI) to carry out isolated organizational steps, such as scheduling interviews. These functions have no influence on decisions in the application process. We believe in creating spaces where everyone is welcome, celebrated, and empowered to contribute authentically. Because at PUMA, whoever wants to play, can play.

PUMA is a global sports brand creating footwear, apparel, and accessories that inspire athletes and everyday movers. The PUMA Group owns PUMA, Cobra Golf, and stichd, operates in 120+ countries, and has around 22,000 employees worldwide.

PUMA is an Equal Employment Opportunity (EEO) employer. It is the policy of PUMA to prohibit discrimination and harassment of any type and to afford equal employment opportunities to all persons without regard to race, color, religion, sex, national origin, age, gender, physical or mental disability, veteran-status, or any other characteristic protected by applicable federal, state or local law.