Americas Digital Technology (DT) Technician #1059506

FastTek Global; Carey (OH); On-site; USD 65,000 - 85,000; Full time

Job summary

FastTek Global is looking for a DT Technician to ensure operational stability of DT infrastructure in Carey, Ohio. This role involves providing on-site IT operations support, troubleshooting, and engaging with business customers to deliver excellent service.

Ideal candidates will have over 5 years of IT experience, a Bachelor's degree, and strong problem-solving skills. Join a collaborative team focused on optimizing IT environments and ensuring client satisfaction.

Qualifications

• 5+ years of experience in Information Technology.
• Analytical mindset with strong IT-related knowledge.
• Excellent customer interaction and support skills.

Responsibilities

• Provide on-site IT Operations support for infrastructure.
• Execute incident, problem, and change management processes.
• Face off to business customers ensuring quality service.
• Take ownership of incidents affecting IT environment.

Skills

IT daily operations management

Customer service

Troubleshooting

ITIL processes knowledge

Team collaboration

Education

Bachelor's Degree

Job description

Location: Carey, Ohio

Job Overview

• The DT Technicians are responsible for ensuring local DT Infrastructure environments are operationally stable, cost effective, optimized and secured.
• This position assists with Service Level Management for the DT Infrastructure & Security service level agreements.
• These include server, storage & back‑up, & security operation.
• This person interfaces with plant personnel, the regional DT team, the AM operation manager.
• This person would support DT infrastructure & security project & operations strategy and assist to align with business objectives for the plant.
• The person works with Americas' site DT team members to help support internal data center operations, security operations, the production change control process and the implementation of IT service delivery improvement initiatives and projects within the region.

Primary Responsibilities

• Provide break fix and troubleshooting service for the site
• Provide on‑site IT Operations support for all IT Infrastructure and Operating systems including PCs, locally administered servers, workstations, network routers, network nodes, printers
• Execute incident, problem and change management processes using the designated tracking tool
• Face off to business customers within the site ensuring excellent customer service
• Local responsibility for Asset management and consumption tracking, keeping CMDB in line with actual
• Manage local applications including break fix, housekeeping and system administration as appropriate
• Work with internal resources and outsourcing partners to deliver day‑to‑day IT Operations, ensuring systems/solutions are meeting / exceeding availability and performance service levels, decreasing business impacting incidents and ensuring customer satisfaction is achieved locally within the site
• Take ownership of all incidents and initiatives affecting site's IT environment regardless of which group is driving
• Do what it takes to get business working including hands on intervention as required
• Fix root causes of incidents to assure no repeat incidents and lowering both lost units and lost work hours for those incidents that do occur
• Participate in on‑call duty as required in the local site
• Support local project implementations when they occur
• Execute local change management
• Ensure conformance and adherence to working procedures and audit standards
• Support and participate in EH&S objectives

Qualifications

• 5+ years of experience in Information Technology with specific knowledge in IT daily operations and systems management
• Knowledge of ITIL processes desirable
• Distinctive IT‑related knowledge and understanding as well as analytical way of thinking
• Enjoys dealing with customers, first experiences with IT‑helpdesk
• Highly team‑oriented and confident appearance
• Very good written and spoken English
• Able to cope with pressure, good manners and a solution as well as customer oriented work style

Education

• Bachelor's Degree preferred