Ambulatory Workflow SME

Edera L3C; United States; Remote; USD 84,000 - 102,000; Part time

Job summary

Edera L3C is seeking an Ambulatory Workflow SME to lead assessment, design, validation, and optimization of ambulatory clinical workflows across project phases. The role drives discovery activities, captures requirements, analyzes fit, validates end-to-end processes, and provides training and adoption recommendations.

You will collaborate with clinical, operational, and technical teams to align workflows with organizational goals, supporting transformational ambulatory care delivery and ensuring

Qualifications

• Bachelor’s degree and 10+ years in ambulatory clinical operations, workflow optimization, healthcare process improvement, or related field.
• Minimum 6 years of experience in ambulatory clinical operations, workflow design, or related areas.
• Experience with EHR transformation or workflow optimization initiatives.

Responsibilities

• Drives ambulatory workflow discovery sessions and captures detailed notes.
• Develops ambulatory workflow requirements reflecting current and future state.
• Identifies fit-gap findings and operational impacts.
• Verifies training curriculum alignment with workflows.
• Creates validation scenarios and guides stakeholders through walkthroughs.
• Compiles validation results and identifies gaps for readiness.
• Provides adoption recommendations based on workflow design and validation results.
• Partners with cross-functional teams to refine workflows and elevate operations.

Skills

Ambulatory workflow

Process mapping

Validation techniques

Stakeholder facilitation

Data analysis

Education

Bachelor’s degree

Tools

Visio

Lucidchart

EHR systems

Job description

Edera L3C is a fast-growing healthcare consultancy that addresses today’s issues and helps create tomorrow’s solutions by connecting the brightest minds in healthcare. Our team of management, technology, and creative services consultants work collaboratively with industry experts who bring deep experience and expertise to create transformational business solutions. We believe complex challenges and multi-faceted opportunities call for multi-disciplinary approaches and that’s how we work. We transform healthcare by bringing industry best practices from the private sector to the public sector, and the public sector to the private sector. Edera is an L3C (a variation of a limited liability company) that places “purpose before profit;” a social enterprise venture. This means we are focused on a socially beneficial mission to transform organizations rather than being driven to maximize income. Profits beyond our business sustainability goals are reinvested into communities or clients.

The Ambulatory Workflow SME will directly support client delivery with a focus on demonstrating value and impact delivered. The Ambulatory Workflow SME leads the assessment, design, validation, and optimization of ambulatory clinical workflows across project phases. This role drives discovery activities, develops workflow requirements, analyzes operational fit, validates end-to-end processes, and provides training and adoption recommendations. The SME partners closely with clinical, operational, and technical teams to align workflows with organizational goals and support successful transformation of ambulatory care delivery.

Type of Employment:

1099 with other employment opportunities based on individual performance and business need.

Work Location/Travel:

Applicants must be unencumbered by travel restrictions. Heavy travel during periods of system implementations.

Hourly Rate:

Range: $60.94 to $74.18. There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

Role Reports to:

Project Manager

Direct Reports:

This role has no direct reports.

Responsibilities:

• Drives coordination and oversees ambulatory workflow discovery sessions, capturing detailed operational notes and process variations.
• Develops ambulatory workflow requirements that reflect current-state practices and future-state operational needs.
• Establishes workflow fit-gap findings and highlights operational impacts, required redesigns, and areas requiring additional clarification.
• Verifies the accuracy of training curriculum content by evaluating alignment with documented workflows and functional design.
• Creates ambulatory validation scenarios and guides clinical stakeholders through workflow walkthroughs.
• Compiles workflow validation results and identifies gaps, issues, or actions needed for operational readiness.
• Provides training and adoption recommendations based on workflow design, user readiness, and validation outcomes.
• Partners with cross-functional teams to refine workflows and elevate operational considerations.
• Supports continuous refinement of ambulatory workflow standards, documentation practices, and validation tools.

Knowledge and Skills Required:

• Expert knowledge of ambulatory clinical operations, care delivery workflows, and patient throughput processes.
• Strong understanding of workflow development methods, process mapping, validation techniques, and fit-gap analysis.
• Ability to translate clinical and operational needs into structured workflow requirements.
• Proficiency in documenting workflows with clarity and accuracy.
• Strong analytical, communication, and facilitation skills for working with clinicians, leaders, and project teams.
• Capability to synthesize workflow findings into actionable recommendations.

Education/Certification Required:

• Bachelor’s degree, clinical credentials and 10+ years of experience supporting ambulatory clinical operations, workflow optimization, healthcare process improvement, EHR implementation, clinical transformation, or healthcare operations.

Experience Required:

• Minimum of 6 years of experience in ambulatory clinical operations, workflow design, practice management, or clinical informatics.
• Experience participating in or supporting EHR transformation, operational redesign, or workflow optimization initiatives.
• Background working with multidisciplinary clinical and administrative teams.
• Experience conducting discovery sessions, validation activities, or training assessments.

Technical Skills Required:

• Proficiency with workflow documentation tools (e.g., Visio, Lucidchart, process mapping applications).
• Strong skills in reviewing and validating detailed workflow documents and training materials.
• Familiarity with EHR systems and ambulatory functionality.
• Ability to analyze workflow data and synthesize insights for decision support.

Desirable (Not Required) Skills/Experience:

• Experience supporting go-live readiness activities or large-scale ambulatory operational transitions.
• Exposure to human-centered design or user-experience (UX) methods.
• Experience in integrating clinical workflows with quality, regulatory, or reporting requirements.
• Background working in complex or multi-site ambulatory care environments.

All applicants must be US citizens and able to obtain a Public Trust clearance. Edera participates in the E-Verify program. Edera is a drug-free workplace.

Edera is an Equal Opportunity and Aff… Edera prohibits discrimination against individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category protected by law. Edera takes affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or veteran status.