Ambulatory Surgery Clinic Supervisor & Team Leader

WVU Medicine; Weirton (WV); On-site; USD 70,000 - 90,000; Full time

Job summary

WVU Medicine in Weirton, WV is seeking an experienced supervisor for ambulatory office operations. The role involves supervising staff, coordinating patient care activities, and ensuring compliance with policies to deliver prompt, courteous service to patients and colleagues.

The position requires a high school diploma, BLS certification within 30 days, and 3 years of healthcare experience, with potential for leadership growth and budget involvement.

Qualifications

• High school diploma or equivalent.
• Obtain Basic Life Support certification within 30 days of hire.

Responsibilities

• Supervises and coordinates activities related to patient care activities within the ambulatory office.
• Provides daily supervision to staff to ensure prompt and courteous service to patients, visitors, physicians and co-workers.
• Monitors daily operations to help ensure adherence to documented administrative and departmental policies and procedures.
• Provides coaching and counseling to staff based upon performance management principals.
• Identifies on-going continuing education needs of employees.
• Keeps staff informed of processes, policies and other changes through continuous communication.
• Gathers statistics, completes reports and performs other duties as scheduled or requested.
• Communicates status of daily operations to Manager or Director as well as communicate problems hindering workflow to Manager or Director in a timely manner.
• Handles patient/family or staff complaints, investigates complaint and makes recommendations on appropriate resolution.
• Efficiently and assertively coordinates resolution of problems with other departments as monitored by Manager or Director.
• Organizes and executes daily tasks in appropriate priority to achieve optimal productivity, accountability and efficiency.
• Maintains functional knowledge of operational areas and is able to step into staffing as needed.
• Ensures that patient satisfaction is being met and reported to Manager or Director any issues.
• Assists with annual budget process.
• Selects, hires, manages and evaluates the effectiveness of employees on a continuous basis.

Skills

Communication

Leadership

Interpersonal skills

Education

High school diploma or equivalent

Basic Life Support certification within 30 days of hire

Job description

WVU Medicine in Weirton, WV is seeking an experienced supervisor for ambulatory office operations. The role involves supervising staff, coordinating patient care activities, and ensuring compliance with policies to deliver prompt, courteous service to patients and colleagues.

The position requires a high school diploma, BLS certification within 30 days, and 3 years of healthcare experience, with potential for leadership growth and budget involvement.