Ambulatory Services Representative, Periop and Procedural Scheduling, 40 Hours, Days

UMass Memorial Health; Worcester (MA); On-site; USD 29,000 - 40,000; Full time

Job summary

UMass Memorial Health seeks an administrative associate to support ambulatory/outpatient services. You will greet patients, verify demographics and insurance, and assist with financial counseling and scheduling. The role requires strong communication and the ability to handle busy, high-demand environments.

With a focus on exceptional patient care, you will coordinate with providers and staff to ensure smooth workflow, accurate records, and timely access to care in a fast-paced setting.

Qualifications

• High School Diploma required.
• 3 years related experience; waiver if Associate's or Bachelor's degree.
• Ability to use specialized applications software and computer systems.
• Multitasking and ability to work under stressful situations.
• Excellent communication and human relations skills.

Responsibilities

• Greets visitors and patients for scheduled/urgent appointments and procedures.
• Verifies patient demographics and insurance information.
• May collect co-payments at arrival.
• Obtains signatures of consent for treatment and billing information.
• Assesses patient needs and refers to appropriate resources.

Skills

Administrative support

Scheduling

Communication

Medical terminology

Education

High School Diploma

Tools

Computer systems

Job description

Exemption Status: Non-Exempt

Hiring Range: $20.94 - $29.27

Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations.

Schedule Details: Monday through Friday

Scheduled Hours: 8a-430p or 830-5pm

Shift: 1 - Day Shift, 8 Hours (United States of America)

Hours: 40

Cost Center: 10020 - 2123 Periop Procedural Scheduling

Union: SHARE (State Healthcare and Research Employees)

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Performs a variety of complex administrative duties for patients in need of routine and/or urgent appointments, medical procedures, tests, and associated ancillary services in an ambulatory in/outpatient setting. Assess patients' needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area. Alerts providers to emergent patient care needs

Major Responsibilities

• 1. Greets visitors and/or patients for scheduled and/or urgent care appointments and procedures.
• 2. Confirms and verifies patient demographic and insurance information.
• 3. May collect co-payments from patients upon arrival.
• 4. Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information.
• 5. Assess patients' needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area.

Position Qualifications: License/Certification/Education

Required:

• High School Diploma.

Preferred:

• Associate's or Bachelor's degree.

Experience/Skills

Required:

• 3 years of related experience, this requirement is waived if candidate has Associate's or Bachelor's degree.
• Requires the ability to use specialized applications software and computer systems.
• Necessitates individuals who are multifunctional and able to work under stressful situations.
• Exemplifies, professional behavior and excellent communication and human relations skills.

Preferred:

• Knowledge of business office procedures and medical terminology/procedures preferred.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail]. We will make every effort to respond to your request for disability assistance as soon as possible.