Ambulatory Service Representative, BMT Clinics, 40 Hours, Days.

UMass Memorial Health; Worcester (MA); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

UMass Memorial Health is seeking a caregiver-facing team member to greet patients, verify demographics and insurance, collect co-pays, and obtain consent forms for treatment. The role includes coordinating financial counseling and interpreter services as needed within a busy clinical setting.

Ideal candidates will have a High School Diploma, strong communication skills, and the ability to work well under pressure. A signing bonus may be available and is discussed during interview.

Qualifications

• High School Diploma is required.
• Associate's or Bachelor's degree preferred.

Responsibilities

• Greets visitors and/or patients for scheduled and/or urgent care appointments and procedures.
• Verifies patient demographic and insurance information.
• May collect co-payments from patients upon arrival.
• Obtains signatures of consent for treatment and insurance/billing information.
• Assesses patients' needs and refers to appropriate services (financial counseling, interpreter services, social services).

Skills

Customer service

Communication skills

Multitasking under pressure

Professional demeanor

Education

High School Diploma

Associate's or Bachelor's degree

Job description

Exemption Status:

Non-Exempt

Hiring Range:

$20.94 - $29.27

Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Monday through Friday

Scheduled Hours:

Flex 7a-5:30p

Shift:

1 - Day Shift, 8 Hours (United States of America)

Hours:

40

Cost Center:

10020 - 4090 Bone Marrow Transplant Clinic

Union:

SHARE (State Healthcare and Research Employees)

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

II. Major Responsibilities:

• 1. Greets visitors and/or patients for scheduled and/or urgent care appointments and procedures.
• 2. Confirms and verifies patient demographic and insurance information.
• 3. May collect co-payments from patients upon arrival.
• 4. Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information.
• 5. Assess patients' needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area.

We are offering $3,000 Sign On Bonus! A talent acquisition caregiver will provide more details into the sign on bonus during the interview process

Position Qualifications: License/Certification/Education:

Required:

• 1. High School Diploma.

Preferred:

• 1. Associate's or Bachelor's degree.

Experience/Skills:

Required:

• 1. 3 years of related experience, this requirement is waived if candidate has Associate's or Bachelor's degree.
• 2. Requires the ability to use specialized applications software and computer systems.
• 3. Necessitates individuals who are multifunctional and able to work under stressful situations.
• 4. Exemplifies, professional behavior and excellent communication and human relations skills.

Preferred:

• 1. Knowledge of business office procedures and medical terminology/procedures preferred.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail]. We will make every effort to respond to your request for disability assistance as soon as possible.