Ambulatory Services Representative, Per Diem

UMass Memorial Health; Clinton (MA); On-site; USD 34,000 - 62,000; Full time

Benefits offered by this job

Possible signing bonus

Job summary

UMass Memorial Health in Clinton, Massachusetts, is seeking a role focused on patient interaction, where you will greet visitors and confirm their information. The position requires a High School Diploma and relevant experience as well as strong communication skills.

Work hours are Monday through Friday, 7:30 am to 4:00 pm, and a signing bonus may be available. Candidates should be ready to handle multitasking and stressful situations effectively.

Qualifications

• 3 years of related experience (waived with Associate's or Bachelor's degree).
• Ability to use specialized applications software.
• Professional behavior and excellent communication skills.

Responsibilities

• Greets visitors and patients for appointments.
• Confirms and verifies patient demographic and insurance information.
• May collect co-payments from patients.

Skills

Communication Skills

Multitasking

Ability to work under stress

Use of specialized applications

Education

High School Diploma

Associate's or Bachelor's degree

Tools

Computer Systems

Job description

Apply through your Workday account.

Exemption Status: Non-Exempt

Hiring Range: $16.54 - $29.76

Schedule Details: Monday through Friday

Scheduled Hours: 7:30-4; 8:30-5p

Shift: 1 - Day Shift, 8 Hours (United States of America)

Hours: 0

Cost Center: 24050 - 3883 Phy Therapy Plus Whitney Fld

This position may have a signing bonus available. A member of the Recruitment Team will confirm eligibility during the interview process.

Major Responsibilities

1. Greets visitors and/or patients for scheduled and/or urgent care appointments and procedures.
2. Confirms and verifies patient demographic and insurance information.
3. May collect co-payments from patients upon arrival.
4. Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information.
5. Assesses patients' needs, including but not limited to financial counseling, interpreter services, social services and refers to appropriate person or area.

Position Qualifications

License/Certification/Education

• Required: High School Diploma
• Preferred: Associate's or Bachelor's degree.

Experience/Skills

• Required: 3 years of related experience (waived if candidate has Associate's or Bachelor's degree).
• Requires ability to use specialized applications software and computer systems.
• Necessitates individuals who are multifunctional and able to work under stressful situations.
• Exemplifies professional behavior and excellent communication and human relations skills.

• Preferred: Knowledge of business office procedures and medical terminology/procedures.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail]. We will make every effort to respond to your request for disability assistance as soon as possible.