Ambulatory Services Representative, Periop and Procedural Scheduling, 40 Hours, Days

Umass-Memorial-Health-; Worcester (MA); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Signing bonus

Job summary

UMass Memorial Health in Worcester, MA seeks an administrative professional to support patients with appointments, procedures, and billing in ambulatory settings.

You will verify demographics, collect co-pays, obtain consent, and refer complex needs to the right team, contributing to a compassionate, efficient patient experience. This is a non-exempt, full-time role with a 40-hour work week, typically 8:00am–4:30pm or 8:30am–5:00pm, and a potential signing bonus.

Qualifications

• High School Diploma required; higher degree preferred.
• 3 years related experience; waiver if degree.
• Ability to use specialized applications software and computer systems.
• Professional behavior with excellent communication and human relations skills.

Responsibilities

• Greets visitors/patients for scheduled and urgent appointments and procedures.
• Verifies patient demographics and insurance information.
• May collect co-payments from patients on arrival.
• Obtains signatures of consent for treatment and billing information.

Skills

Communication

Multitasking

Work under pressure

Human relations

Education

High School Diploma

Associate or Bachelor’s degree preferred

Job description

Are you a current UMass Memorial Health caregiver?

Exemption Status: Non-Exempt Hiring Range: $20.94 - $29.27 Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.

Schedule Details: Monday through Friday Scheduled Hours: 8a-4:30p or 8:30-5pm Shift: 1 - Day Shift, 8 Hours (United States of America) Hours: 40 Cost Center: 10020 - 2123 Periop Procedural Scheduling Union: SHARE (State Healthcare and Research Employees)

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Performs a variety of complex administrative duties for patients in need of routine and/or urgent appointments, medical procedures, tests, and associated ancillary services in an ambulatory in/outpatient setting. Assess patients’ needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area. Alerts providers to emergent patient care needs.

Major Responsibilities

1. Greets visitors and/or patients for scheduled and/or urgent care appointments and procedures.
2. Confirms and verifies patient demographic and insurance information.
3. May collect co-payments from patients upon arrival.
4. Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information.
5. Assess patients’ needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area.

Position Qualifications

• License/Certification/Education: Required: 1. High School Diploma. Preferred: 1. Associate’s or Bachelor’s degree.
• Experience/Skills: Required: 1. 3 years of related experience, this requirement is waived if candidate has Associate’s or Bachelor’s degree. 2. Requires the ability to use specialized applications software and computer systems. 3. Necessitates individuals who are multifunctional and able to work under stressful situations. 4. Exemplifies, professional behavior and excellent communication and human relations skills. Preferred: 1. Knowledge of business office procedures and medical terminology/procedures preferred.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail]. We will make every effort to respond to your request for disability assistance as soon as possible.

At UMass Memorial Health, everyone is a caregiver.

Who is a caregiver? It’s not just the person who delivers the care. It’s all the people who make it work … and make it better. Caregivers give everything that helps patients heal, from expertise to extra attention. They give clean, comfortable rooms. Fast, accurate answers. And an easier, less stressful experience. They give warm, reassuring smiles, and helping hands.

We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, our community and each other. And everyone, in their own unique way, plays an important part, every day.