Ambulatory Services Representative III

Boston Medical Center; Boston (MA); On-site; USD 34,247 - 41,741; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Career-advancement opportunities

Job summary

Boston Medical Center in Boston, Massachusetts is seeking a skilled candidate to coordinate all patient access functions. This role involves managing operation room scheduling and front-end customer service, ensuring effective patient registration, and performing various administrative tasks.

The ideal applicant should possess a relevant degree and experience, excellent communication abilities, and strong computer skills. Compensation ranges from $24.86 to $30.30 per hour along with comprehensive benefits.

Qualifications

• Education requirement includes a bachelor's degree with relevant experience.
• Excellent English communication skills needed.
• Must maintain confidentiality and handle challenging situations.

Responsibilities

• Coordinate patient access functions across the endoscopy department.
• Manage operation room scheduling and customer service.
• Perform patient registration and verify insurance coverage.

Skills

Excellent English communication (oral and written)

Strong customer service orientation

Judgment and independent problem solving

Strong computer skills with Microsoft Office

Education

Bachelor's degree plus 1–2 years relevant experience or Associate's degree plus at least 3 years relevant experience or HS/GED with 5+ years relevant experience

Job description

Position Summary

The incumbent is responsible for coordinating all functions and activities related to patient access including operation room scheduling, front end customer service, patient registration, insurance/coverage verification, appointment scheduling, charge entry, and various administrative duties such as credentialing coordination, form handling, phone management, filing, appointment scheduling, photocopying, faxing, mailing, letters, reports, etc.

Responsibilities

• Coordinate patient access functions across the endoscopy department.
• Manage operation room scheduling and front‑end customer service.
• Perform patient registration, insurance/coverage verification, appointment scheduling, and charge entry.
• Handle administrative duties: physician credentialing coordination, form handling, phone management, filing, photocopying, faxing, mailings, letters, and reports.

Qualifications

• Education: Bachelor’s degree plus 1–2 years relevant work experience, or Associate’s degree plus at least 3 years relevant experience, or HS/GED with 5+ years relevant experience.
• Knowledge and Skills: Excellent English communication (oral and written) and interpersonal skills; strong customer service orientation; judgment and independent, creative problem solving; ability to maintain strict confidentiality of personal/health data; handle challenging situations and balance multiple priorities; strong computer skills with Microsoft Office (Word, Excel, Access, PowerPoint) and web/internet; experience or ability to learn standard hospital registration & billing systems.
• Vaccination: Staff must be vaccinated against COVID‑19 and flu, including a booster dose of the COVID‑19 vaccine.

Compensation and Benefits

Compensation range: $24.86 - $30.30 per hour, based on qualifications. Total compensation includes medical, dental, vision, pharmacy benefits, contract increases, Flexible Spending Accounts, 403(b) savings matches, earned time cash out, paid time off, career‑advancement opportunities, and resources to support employee and family wellbeing.

Equal Opportunity Employer

Boston Medical Center is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non‑job‑related characteristic.