Ambulatory Service Rep III

Boston Medical Center (BMC); Boston (MA); On-site; USD 34,000 - 41,000; Full time

Job summary

Boston Medical Center (BMC) is seeking an Ambulatory Services Representative III in the Endoscopy Administration department. The role focuses on coordinating patient access activities such as OR scheduling, registration, insurance verification, appointment scheduling, and related administrative duties.

Qualifications include a Bachelor's degree with 1-2 years of experience, or an Associates with 3 years, or HS/GED with 5+ years, plus strong English communication and confidentiality skills.

Qualifications

• Bachelor's degree plus 1-2 years relevant work experience or
• Associates degree plus at least 3 years relevant experience or
• HS/GED with 5+ years relevant experience.

Responsibilities

• Coordinate patient access functions including OR scheduling and front end customer service.
• Oversee patient registration, insurance/coverage verification, and appointment scheduling.
• Handle charge entry and related administrative duties for the Endoscopy Administration department.
• Maintain confidentiality of personal/health information and balance multiple priorities.

Skills

Customer service

Communication

Multitasking

Education

Bachelor's degree

Associates degree

HS/GED

Tools

Registration systems

MS Office

Job description

The incumbent is responsible for coordinating all the functions and activities related to patient access including, but not limited to: operation room (O.R.) scheduling, front end customer service, patient registration, insurance/coverage verification, appointment scheduling, charge entry, and a variety of administrative duties in support of department (such as coordination of physician credentialing, handling forms, phones, filing, making appointments, photocopying, faxing, mailings, letters, reports, etc.)

Position: Ambulatory Services Representative III

Department: Endoscopy Administration

Schedule: Full Time

Job Requirements

Education & Experience

• Bachelor's degree plus 1-2 years relevant work experience or
• Associates degree plus at least 3 years relevant experience or
• HS/GED with 5+ years relevant experience.

Knowledge, Skills, & Abilities

• Excellent English communication skills (oral and written) and interpersonal skills are required to interact with internal and external contacts in a courteous and patient focused manner.
• Demonstrated customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving customer issues.
• Must be able to maintain strict confidentiality of all personal/health sensitive information.
• Ability to effectively handle challenging situations and to balance multiple priorities.
• Strong computer skills and knowledge of Microsoft Office applications (MS Word, Excel, Access, PowerPoint) and web/internet is required.
• Experience with standard hospital registration & billing systems or ability to learn such systems is also required.

Compensation Range

$24.86- $30.30

This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, and licensure/certifications directly related to position requirements. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), contract increases, Flexible Spending Accounts, 403(b) savings matches, earned time cash out, paid time off, career advancement opportunities, and resources to support employee and family wellbeing.

Equal Opportunity Employer/Disabled/Veterans