Ambulatory Services Representative III

BMC Software; Boston (MA); On-site; USD 34,000 - 41,000; Full time

Job summary

Boston Medical Center is seeking an Ambulatory Services Representative III to coordinate patient access processes, including OR scheduling, registration, and insurance verification, in support of the Endoscopy Administration department.

The role requires strong English communication, exceptional customer service, and proficiency with MS Office and hospital registration/billing systems. A full-time schedule is offered with competitive compensation and benefits.

Qualifications

• Bachelor’s degree plus 1–2 years relevant work experience, or Associates degree plus 3 years relevant experience, or HS/GED with 5+ years relevant experience.
• Excellent English communication skills (oral and written) and interpersonal skills.
• Strong customer service skills and ability to maintain confidentiality.

Responsibilities

• Coordinate patient access activities including OR scheduling and registration.
• Handle insurance verification and appointment scheduling.
• Perform charge entry and related administrative duties.
• Maintain confidentiality of patient information.

Skills

English

Customer service

Confidentiality

Prioritization

MS Office

Healthcare systems

Education

Bachelor's degree

Associates degree

HS/GED

Tools

Registration systems

Billing systems

Microsoft Office

Job description

The incumbent is responsible for coordinating all the functions and activities related to patient access including, but not limited to: operation room (O.R.) scheduling, front end customer service, patient registration, insurance/coverage verification, appointment scheduling, charge entry, and a variety of administrative duties in support of department (such as coordination of physician credentialing, handling forms, phones, filing, making appointments, photocopying, faxing, mailings, letters, reports, etc).

Position : Ambulatory Services Representative III

Department : Endoscopy Administrations

Schedule : Full Time

Job Requirements

Education

Bachelor’s degree plus 1 – 2 years relevant work experience or

Associates degree plus at least 3 years relevant experience or

HS/GED with 5+ years relevant experience.

Knowledge and Skills

Excellent English communication skills (oral and written) and interpersonal skills are required to interact with internal and external contacts in a courteous and patient focused manner.

Demonstrated customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving customer issues.

Must be able to maintain strict confidentiality of all personal/health sensitive information.

Ability to effectively handle challenging situations and to balance multiple priorities.

Strong computer skills and knowledge of Microsoft Office applications (MS Word, Excel, Access, PowerPoint) and web/internet is required. Experience with standard hospital registration & billing systems or ability to learn such systems is also required.

Compensation Range

$24.86- $30.30

This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, and licensure/certifications directly related to position requirements. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), contract increases, Flexible Spending Accounts, 403(b) savings matches, earned time cash out, paid time off, career advancement opportunities, and resources to support employee and family wellbeing.

Equal Opportunity Employer/Disabled/Veterans

According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

Boston Medical Center is a leading urban medical center in Boston, providing comprehensive healthcare services with a focus on compassionate care and community health.

Medical Practices Hospitals and Health Care

Company size 2–10 employees

Company type Public company

Momentum

Team growth

Momentum

0% in 12 mo

83 employees on LinkedIn

May 23 May 26

Footprint

Where they work

40 BRATTLE ST, Arlington, Massachusetts 02476, US