Ambulatory Services Representative II-U (Neurology, 40 hours, FT, Days)

Roslindale; Boston, Northern (MA, KY); Hybrid; USD 31,000 - 38,000; Full time

Job summary

BMCHS's Neurology department seeks an Ambulatory Services Representative II-U to coordinate patient access, including registration, insurance verification, scheduling, and billing support.

This full-time, 40-hour-per-week role in Boston requires strong communication, confidentiality, and the ability to manage multiple tasks across administrative functions.

Qualifications

• Bachelor's degree or Associate's degree with relevant experience.
• HS/GED with 3+ years relevant experience.
• Excellent English communication skills (oral and written) and interpersonal skills are required.
• Demonstrated customer service skills with judgment and creativity.
• Confidentiality of personal/health information must be maintained.
• Ability to balance multiple priorities and handle challenging situations.
• Strong Microsoft Office skills (Word, Excel, Access, PowerPoint).

Responsibilities

• Coordinate all patient access functions (front-end service, registration, insurance verification).
• Schedule appointments and perform billing-related tasks including charge entry.
• Support credentialing coordination and other administrative duties for the Neurology department.

Skills

English communication

Customer service

Computer skills

Registration systems

Problem solving

Education

Bachelor's degree

Associate's degree

High School Diploma

Tools

Hospital registration systems

Job description

POSITION SUMMARY:

The incumbent is responsible for coordinating all the functions and activities related to patient access including, but not limited to: front end customer service, patient registration, insurance/coverage verification, appointment scheduling, charge entry, billing and managed care, and a variety of administrative duties in support of department (such as coordination of physician credentialing, handling forms, phones, filing, making appointments, photocopying, faxing, mailings, letters, reports, etc).

Position:Ambulatory Services Representative II-U

Department: Neurology,

Schedule: Full Time, 40 hours, FT, Days

JOB REQUIREMENTS

Job Qualifications:

• Bachelors degree or
• Associates plus 1 year relevant experience or
• HS/GED plus 3+ years relevant experience.
• Excellent English communication skills (oral and written) and interpersonal skills are required to interact with internal and external contacts in a courteous and patient focused manner.
• Demonstrated customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving customer issues.
• Must be able to maintain strict confidentiality of all personal/health sensitive information.
• Ability to effectively handle challenging situations and to balance multiple priorities.
• Strong computer skills and knowledge of Microsoft Office applications (MS Word, Excel, Access, PowerPoint) and web/Internet is required. Experience with standard hospital registration & billing systems or ability to learn such systems is also required.

Compensation Range:

$22.36- $27.26

This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, and licensure/certifications directly related to position requirements. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), contract increases, Flexible Spending Accounts, 403(b) savings matches, earned time cash out, paid time off, career advancement opportunities, and resources to support employee and family wellbeing.

Equal Opportunity Employer/Disabled/Veterans