Ambulatory Services Representative II - Per Diem Mon - Fri 8:30-5pm

Boston Medical Center (BMC); Boston (MA); On-site; USD 31,000 - 38,000; Part time

Job summary

Boston Medical Center (BMC) is seeking an Ambulatory Services Representative II in Otolaryngology to coordinate patient access tasks in a Per Diem outpatient setting. Responsibilities include registration, insurance verification, appointment scheduling, charge entry, and billing support to maintain smooth clinic operations.

The role involves front-end customer service, MPI management, and support for physician calendars, pre-authorization, and referrals coordination in a busy outpatient clinic.

Qualifications

• Excellent English communication skills and professional interaction with staff and patients.
• Experience with medical billing or a similar setting is preferred.
• Ability to maintain strict confidentiality of health information.

Responsibilities

• Support daily workflow to optimize patient access and clinic flow.
• Charge entry and billing edits, handling batch controls and TES edits.
• Registration, MPI creation, appointment scheduling, and visit management.
• Verify insurance coverage, collect co-pays, and handle front-end edits.
• Pre-authorization, referrals coordination, and reconciliation.
• Provide general admin support including word processing and reports.

Skills

Excellent English communication

Customer service skills

Confidentiality

Multitasking / prioritization

MS Office proficiency

Medical billing experience

Education

HS/GED + 3+ years

Bachelor's degree

Associates + 1 year

Tools

MS Word

Excel

Access

PowerPoint

Job description

Position Summary

The incumbent is responsible for coordinating all the functions and activities related to patient access including, but not limited to: front end customer service, patient registration, insurance/coverage verification, appointment scheduling, charge entry, billing and managed care, and a variety of administrative duties in support of department (such as coordination of physician credentialing, handling phones & mail, filling out forms, filing, photocopying, faxing, preparing letters, reports, etc.).

Position Summary

The incumbent is responsible for coordinating all the functions and activities related to patient access including, but not limited to: front end customer service, patient registration, insurance/coverage verification, appointment scheduling, charge entry, billing and managed care, and a variety of administrative duties in support of department (such as coordination of physician credentialing, handling phones & mail, filling out forms, filing, photocopying, faxing, preparing letters, reports, etc.).

Position: Ambulatory Services Representative II

Department: Otolaryngology

Schedule: Per Diem - Please note this is a role that will work when needed Mon - Friday to cover vacations ect. No weekends, evenings, or overnights. This is an outpatient clinic with standard day time clinic hours.

Essential Responsibilities / Duties

• Provides support as needed to optimize daily flow:
• Charge entry
• Batch controls
• Billing (TES) edits
• Hold bill edits
• Charge reconciliations
• Billing and managed care functions (including responding to billing inquires, corresponding with insurance carriers, and investigating discrepancies, etc.).
• Provides general administrative support to include, word processing, spreadsheets, presentation software to create and edit department documents and/or presentations.
• Provides physician and departmental support such as managing physician & manager calendars, scheduling physician & managers’ administrative appointments, answering departmental calls, credentialing documents, etc.
• Performs a wide variety of administrative duties to ensure proper functioning of assigned department including, but not limited to:
• Reception & customer service
• creating or verifying Master Patient Index (MPI)
• Registration demographics
• Visit management
• Appointment scheduling (including consults, tests, in-office procedures, follow-up visits and cross-booking interpreters, social services, radiology, etc.)
• Insurance/coverage verification
• Co-payment collection
• Front-end review and correcting registration & insurance edits
• Pre-authorization, referral coordination and referral reconciliation
• Referral work lists
• Provides a variety of administrative duties in support of the practice (such as handling phones & mail, filling out forms, filing, photocopying, faxing, preparing letters, reports, etc).

Job Requirements

EDUCATION

• HS/GED plus 3+ years relevant experience.
• Bachelors degree or
• Associates plus 1 year relevant experience

Experience

• Experience with medical billing or similar setting preferred.

Knowledge And Skills

• Excellent English communication skills (oral and written) and interpersonal skills are required to interact with internal and external contacts in a courteous and patient focused manner.
• Demonstrated customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving customer issues.
• Must be able to maintain strict confidentiality of all personal/health sensitive information.
• Ability to effectively handle challenging situations and to balance multiple priorities.
• Strong computer skills and knowledge of Microsoft Office applications (MS Word, Excel, Access, PowerPoint) and web/internet is required. Experience with standard hospital registration & billing systems or ability to learn such systems is also required.

Compensation Range

$22.36- $27.26

This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, and licensure/certifications directly related to position requirements. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), contract increases, Flexible Spending Accounts, 403(b) savings matches, earned time cash out, paid time off, career advancement opportunities, and resources to support employee and family wellbeing.

Equal Opportunity Employer/Disabled/Veterans