Ambulatory Services Concierge Operations Manager

C004 Carolina Family Care, Inc. (CFC); United States; On-site; USD 90,000 - 130,000; Full time

Job summary

The Medical University of South Carolina (MUSC Health Ambulatory) seeks a Manager of Ambulatory Services to oversee day-to-day clinic operations across MUSC Health Ambulatory locations. You will collaborate with ICCE leaders and clinicians to ensure timely patient access, operational efficiency, and high-quality care.

This role focuses on clinical outcomes, fiscal stewardship, staff development, process improvement, metrics reporting, and delivering an exceptional patient experience.

Qualifications

• Bachelor's degree in Business Management or related field.
• Minimum 2+ years of healthcare leadership experience.
• Ability to manage staff across clinics and ensure patient care standards.

Responsibilities

• Oversee clinic workforce, hiring, coaching, and performance management.
• Ensure compliance with standards of care through audits and feedback.
• Design and manage concierge services to enhance patient experience.
• Provide leadership, manage budgets, and model high standards of care.
• Oversee day-to-day operations, onboarding providers, and vendor coordination.
• Use outcome measures to improve workflows and regulatory alignment.

Skills

Staff leadership

Operations management

Patient access optimization

Budgeting & fiscal stewardship

Process improvement

Analytics & metrics reporting

Communication & teamwork

Regulatory compliance

Education

Bachelor's degree in Business Management or related field

Tools

Microsoft Office

Excel & Pivot tables

Practice management software

Electronic Health Records (EHR)

Job description

The Medical University of South Carolina (MUSC Health Ambulatory) seeks a Manager of Ambulatory Services to oversee day-to-day clinic operations across MUSC Health Ambulatory locations. You will collaborate with ICCE leaders and clinicians to ensure timely patient access, operational efficiency, and high-quality care.

This role focuses on clinical outcomes, fiscal stewardship, staff development, process improvement, metrics reporting, and delivering an exceptional patient experience.