Manager II - Ambulatory Services Concierge Medicine - MUSCP

C004 Carolina Family Care, Inc. (CFC); United States; On-site; USD 90,000 - 130,000; Full time

Job summary

The Medical University of South Carolina (MUSC Health Ambulatory) seeks a Manager of Ambulatory Services to oversee day-to-day clinic operations across MUSC Health Ambulatory locations. You will collaborate with ICCE leaders and clinicians to ensure timely patient access, operational efficiency, and high-quality care.

This role focuses on clinical outcomes, fiscal stewardship, staff development, process improvement, metrics reporting, and delivering an exceptional patient experience.

Qualifications

• Bachelor's degree in Business Management or related field.
• Minimum 2+ years of healthcare leadership experience.
• Ability to manage staff across clinics and ensure patient care standards.

Responsibilities

• Oversee clinic workforce, hiring, coaching, and performance management.
• Ensure compliance with standards of care through audits and feedback.
• Design and manage concierge services to enhance patient experience.
• Provide leadership, manage budgets, and model high standards of care.
• Oversee day-to-day operations, onboarding providers, and vendor coordination.
• Use outcome measures to improve workflows and regulatory alignment.

Skills

Staff leadership

Operations management

Patient access optimization

Budgeting & fiscal stewardship

Process improvement

Analytics & metrics reporting

Communication & teamwork

Regulatory compliance

Education

Bachelor's degree in Business Management or related field

Tools

Microsoft Office

Excel & Pivot tables

Practice management software

Electronic Health Records (EHR)

Job description

Job Description Summary

The Manager of Ambulatory Services is responsible for overseeing the day to day clinic operations within MUSC Health Ambulatory clinics. In collaboration with ICCE Department leaders and other leaders, the Manager ensures effective operations and proactively assesses and implements appropriate processes to ensure that all facets of ambulatory clinic management are effectively addressed.

The Manager works collaboratively with physicians, nurses, and staff to ensure timely patient access to care, operational efficiency, practice optimization, fiscal integrity, and to foster the delivery of a quality patient care experience. In addition to being responsible for daily clinical operations, the Manager is also responsible for clinical outcomes, fiscal stewardship, staff growth/retention, process improvement, metrics reporting and development and quality of patient care.

Entity

Carolina Family Care, Inc. (CFC)

Employee Type

Worker Sub-Type Regular

Cost Center

CC004464

CFC PC MUSC Accel Pay Rate Type

Salary

Pay Grade

Health-32

Scheduled Weekly Hours

40

Work Shift

Job Duties

• 10% - Manages the clinic workforce and complete job postings, interviewing, hiring, orientation, performance management, corrective actions including termination, resolving staff conflict, continuous staff development and training to ensure best practice and quality care is delivered. Develops staff through continuous coaching, mentoring, and providing ongoing leadership.
• 15% - Monitor compliance with standards of care by observation, verbal reports, audits, and written documentation. Provide feedback to staff, manager, and engage the Nursing Professional Development team, if needed, to develop additional training and actions plans to increase compliance and implement actions to correct identified deficiencies.
• 20% - Responsible for designing, executing, and managing comprehensive concierge services that are tailored to meet the needs of patients and their families. Develops and maintains service standards and protocols to build strong relationships and ensure a high-quality experience at every touch point. Researches and analyzes treads to identify opportunities to increase program offerings and remain competitive in the market. Partners with key stakeholders to ensure cohesive communication and alignment. Leads the Joint Operation Council made up of key executive leaders. Reports key metrics consistently to ensure statewide programmatic success.
• 20% - Actively and effectively function in a leadership role as directed. Demonstrate high standards of patient care and function as a role model for others. Delegate appropriately to others. Facilitate positive group relationships by promoting teamwork. Contribute to department development by supporting change and offering suggestions. Demonstrate awareness of department budget and be a good steward of resources. Consistently meet the needs of patients and internal customers in a timely manner. Demonstrate fiscal accountability while providing quality care. Guides staff to appropriately manage conflict, ongoing problems and departmental issues. Provide coverage during staff absence to address department specific concerns. Monitor daily staff levels and adjust down or up based on volumes. Engage in SHIELD follow-up as required.
• 20% - Manages day to day operations to include ongoing review and evaluation of operational challenges. Recommends measures to improve performance and increase efficiencies in the office. Assured new providers and team members are provided with a comprehensive on-boarding experience. Continuously monitors compliance. Holds monthly staff and provider meetings. Follows up timely and provides clear and concise communication.
• 15% - Utilize established outcome measures to establish best practice as it relates to operational workflows, policies and protocols. Review and update regularly as well as facilitate medical director review, approval and signature at a minimum of yearly if not sooner when indicated. Promote effective and efficient use of Protocols when applicable. Collaborate with the regulatory, infection prevention and human resources as needed. Manage resources to promote and target the best clinical outcomes for patients. Collaborate with all departments to ensure appropriate equipment and supplies are available and in good working order.

Skills

• Extensive knowledge of the unit's patient population, health care trends, community and regional resources and service availability to these populations.
• An ability to establish working relationships with diverse groups and individual, medical staff and other health care disciplines.
• Demonstrated ability to work and communicate effectively with physicians, patients and staff; talent for motivating teams and individuals to accomplish goals.
• Strong problem-solving, analytical skills and interpersonal skills
• Experience in leading teams, coaching/motivating staff, knowledge of financial systems and analysis, computer systems, and applications.
• Effective verbal and written communication skills and strong decision making and organizational skills are essential.
• Proficiency in Microsoft Office with emphasis on Excel and pivot tables and experience with practice management software preferred.
• Experience with development and review of Profit & Loss statements, and the budgetary process preferred.
• Proven track record in customer satisfaction and employee satisfaction.
• Skilled at taking teams to the next level through effective leadership, empowerment, and management.
• Skilled in personnel management, organizing, planning, exercising initiative, judgment, problem solving, decision-making, development and maintaining effective relationships with providers, clinical and clerical staff, patients and the public.
• Skilled in analyzing situations accurately and taking effective action.
• Strong interpersonal skills.
• Skilled in organizing work, prioritizing, and achieving goals and objectives.
• Knowledge of EHR.
• Participate in patient care as needed.

Additional Job Description Minimum Required Education and Experience

Education: Bachelor's degree in Business Management or related field required.

Experience: Minimum 2+ years of prior healthcare leadership experience required.

Physical Requirements: Continuous requirements are to perform job functions while standing, walking, and sitting. Ability to bend at the waist, kneel, climb stairs, reach in all directions, fully use both hands and legs, possess good finger dexterity, perform repetitive motions with hands/wrists/elbows and shoulders, reach in all directions. Maintain 20/40 vision corrected, see and recognize objects close at hand and at a distance, work in a latex safe environment and work indoors. Frequently lift and/or carry objects weighing 20 lbs (+/-) unassisted. Lift from 36” to overhead 15 lbs. Infrequently work in dusty areas and confined/cramped spaces.

Additional Information

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

Equal Opportunity Employer

Medical University of South Carolina is an Equal Opportunity Employer.

MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees

About MUSC

Thank you for wanting to be part of the Medical University of South Carolina team. Whether you want to teach the next generation of health care leaders, innovate new business models, discover the next breakthrough or provide patient care, there's a role for you that fuels your passion and takes advantage of your skills. There are career opportunities available in academics, research, hospital medicine, physician practices and support services, from patient billing to IT. As an applicant, you can search jobs for all MUSC entities as well as search by category and location. MUSC attracts more than $250 million annually in research funding, making it the biggest magnet for biomedical, extramural research dollars of all institutions of higher learning in South Carolina. The Clinical and Translational Science Award (CTSA) Program aims to advance clinical and translational science to increase the speed at which new treatments become available to patients. MUSC Health, the clinical enterprise, operates a 750 bed medical center, which includes a nationally recognized Children’s Hospital, the Ashley River Tower (cardiovascular, digestive disease, and surgical oncology), Hollings Cancer Center (one of fewer than 70 elite National Cancer Institute designated centers), a Level I Trauma Center and the Institute of Psychiatry. In addition, there are more than 100 outreach clinics, hospital/health system affiliations, and telehealth sites. U.S. News & World Report placed us among the top one percent of all American hospitals, with 11 specialties in the top 50. The MUSC Medical Center is also one of only three Magnet designated hospitals in South Carolina.