Senior Ambulatory Services Concierge Manager

MUSC; Mount Pleasant (SC); On-site; USD 90,000 - 120,000; Full time

Job summary

Medical University of South Carolina is seeking a Manager of Ambulatory Services to oversee day-to-day operations of MUSC Health Ambulatory clinics. The role collaborates with ICCE leaders, physicians, nurses, and staff to ensure access to care, operational efficiency, and high-quality patient experiences.

The position emphasizes clinical outcomes, fiscal stewardship, staff development, and ongoing process improvement in a 40-hour work week at a salary grade level Health-32.

Qualifications

• Bachelor's degree in Business Management or related field required.
• Minimum 2+ years of healthcare leadership experience required.
• Experience with concierge services or patient experience is a plus.

Responsibilities

• Manages the clinic workforce, staffing, hiring, orientation and performance management.
• Monitors compliance with standards of care and implements training actions.
• Designs and manages comprehensive concierge services tailored to patient and family needs.
• Leads Joint Operation Council and reports metrics for statewide program success.
• Oversees day-to-day operations, onboarding for new providers and staff, and ensures timely communication.

Skills

Healthcare leadership

Staff development

Operational excellence

Budgeting

EHR

Communication

Education

Bachelor's degree in Business Management or related field

Job description

Medical University of South Carolina is seeking a Manager of Ambulatory Services to oversee day-to-day operations of MUSC Health Ambulatory clinics. The role collaborates with ICCE leaders, physicians, nurses, and staff to ensure access to care, operational efficiency, and high-quality patient experiences.

The position emphasizes clinical outcomes, fiscal stewardship, staff development, and ongoing process improvement in a 40-hour work week at a salary grade level Health-32.